Contract User Experience Researcher

WRK digital; United Kingdom; Remote; GBP 40,000 - 55,000; Part time

Job summary

A leading consultancy is seeking experienced User Researchers for a 3-month contract focused on user-centred research in healthcare. Candidates should have proven experience in agile design environments and be able to communicate findings effectively. This remote opportunity may require occasional travel to London or Leeds, making a significant impact within the NHS and contributing to meaningful digital services.

Qualifications

• Proven experience as a User Researcher in agile, user-centred design environments.
• Strong knowledge of research methods and usability testing techniques.
• Experience working on public sector or healthcare projects is highly desirable.

Responsibilities

• Plan, design, and conduct user research activities to understand user needs.
• Analyze and synthesize research findings into actionable insights.
• Collaborate with product teams to ensure user needs are embedded in design.

Skills

User Research

Usability Testing

Stakeholder Management

Research Methodologies

Communication

Job description

Contract User Researcher - 5th of January Start Available

Location: UK Remote with occasional travel to London or Leeds.

Contract Type: Inside IR35

Duration: 3 months

About the Role

WRK digital are proud to partner with a leading consultancy working in the tech for good space, supporting the development of crucial applications within the NHS. We are seeking 3 experienced User Researchers to join the team on a 3-month inside IR35 contract. This role will focus on delivering user‑centred research to inform the design and development of digital services that make a real impact in healthcare.

Key Responsibilities

• Plan, design, and conduct user research activities to understand user needs, behaviours, and pain points.
• Develop research strategies and methodologies aligned with project goals and NHS standards.
• Conduct qualitative and quantitative research, including interviews, surveys, usability testing, and contextual inquiries.
• Analyze and synthesize research findings into actionable insights and recommendations.
• Collaborate with designers, developers, and product teams to ensure user needs are embedded in design decisions.
• Create and maintain research documentation, personas, and journey maps.
• Present findings to stakeholders influence decision‑making with evidence‑based insights.
• Ensure compliance with accessibility, data protection, and ethical research standards.

Required Skills & Experience

• Proven experience as a User Researcher in agile, user‑centred design environments.
• Strong knowledge of research methods and usability testing techniques.
• Experience working on public sector or healthcare projects is highly desirable.
• Ability to communicate research findings clearly and persuasively to technical and non‑technical audiences.
• Familiarity with GDS (Government Digital Service) standards and NHS digital guidelines.
• Excellent stakeholder management and collaboration skills.
• Experience with remote research tools and techniques.
• Understanding of service design principles.
• Background in accessibility and inclusive design.

Interested? Contact James @ WRK digital today to learn more and apply for this exciting opportunity to make a real difference in the NHS through user‑centred design.

Seniority level

Mid‑Senior level

Employment type

Contract

Job function

Information Technology

Industries

IT Services and IT Consulting, Software Development, and Staffing and Recruiting

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