Contract Support Supervisor

Mitie Cleaning & Hygiene Services; Chelmsford; On-site; GBP 27,000 - 28,000; Full time

Job summary

A leading cleaning services provider is seeking a Contract Support Supervisor in Chelmsford to lead contract support staff and ensure effective client interaction. Responsibilities include maintaining the CAFM system, managing relationships with contractors and suppliers, and supporting HR processes. This full-time, permanent role offers a competitive salary ranging from £27,500 to £28,000 per annum, with additional benefits for employees.

Benefits

Competitive salary and growth opportunities

Flexible lifestyle benefits platform, Choices

Cycle-to-work scheme, high-street discounts, and MiDeals platform

Enhanced pension contributions and a Mitie Matching Share Plan

Mitie Stars recognition and monthly cash prizes

Qualifications

• Experience with CAFM systems, preferably Maximo.
• Excellent communication and leadership skills.
• Strong organisational abilities.
• Proactive, solution-focused mindset.
• Proficiency in Microsoft Office (Excel, Outlook).
• Solid understanding of financial and procurement processes.

Responsibilities

• Supervise and coach contract support staff.
• Coordinate helpdesk reporting and client interactions.
• Manage contractor and supplier relationships.
• Maintain CAFM (Maximo) system for job tracking.
• Monitor workloads to meet SLAs and KPIs.
• Handle purchase orders, invoicing, and escalations.
• Support HR functions: onboarding, attendance.
• Ensure health and safety compliance.
• Drive continuous improvement initiatives.

Skills

Experience with CAFM systems

Excellent communication and leadership skills

Strong organisational abilities

Proactive, solution-focused mindset

Proficiency in Microsoft Office

Understanding of financial and procurement processes

Tools

CAFM (Maximo)

Microsoft Excel

Microsoft Outlook

Job description

Contract Support Supervisor

Salary: £27,500 to £28,000 per annum

Contractual Hours: 40 per week

Contract: Permanent

Type of Employment: Full Time

Location: Essex County Council, County Hall, Market Road, Chelmsford, Essex, England, CM1 1QH

About the Role

You will lead a team of Contract Support staff, ensuring seamless coordination between contract support, helpdesk reporting, and client interactions. Your responsibilities will include supervising and coaching your team, managing contractor and supplier relationships, and maintaining the CAFM system (Maximo) for accurate job tracking. You’ll monitor workloads to ensure SLAs and KPIs are consistently met, handle purchase orders and invoicing, and promote a customer‑first culture by managing escalations and building client trust. In addition, you will support HR processes such as onboarding, attendance, ensure compliance with health and safety regulations, and drive continuous improvement across operations.

Key Responsibilities

• Supervise and coach contract support staff.
• Coordinate helpdesk reporting and client interactions.
• Manage contractor and supplier relationships.
• Maintain CAFM (Maximo) system for job tracking.
• Monitor workloads to meet SLAs and KPIs.
• Handle purchase orders, invoicing, and escalations.
• Support HR functions: onboarding, attendance.
• Ensure health and safety compliance.
• Drive continuous improvement initiatives.

Qualifications

• Experience with CAFM systems, preferably Maximo.
• Excellent communication and leadership skills.
• Strong organisational abilities.
• Proactive, solution‑focused mindset.
• Proficiency in Microsoft Office (Excel, Outlook).
• Solid understanding of financial and procurement processes.

Benefits

• Competitive salary and growth opportunities.
• Flexible lifestyle benefits platform, Choices.
• Cycle‑to‑work scheme, high‑street discounts, and MiDeals platform.
• Enhanced pension contributions and a Mitie Matching Share Plan.
• Mitie Stars recognition and monthly cash prizes.

EEO Statement and Accessibility

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition such as dyslexia, anxiety, autism, a mobility condition or hearing loss and need reasonable adjustments during the recruitment process, please let us know.