Contract Support Officer

St Helens Borough Council; St Helens; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Merseyside Pension Fund

Hybrid work model

Job summary

St Helens Borough Council is seeking a motivated, highly organised professional to support the monitoring of commissioned Adult Services and Public Health contracts. You will manage your workload, monitor performance, and ensure contractual compliance, with a focus on data-driven reporting and quality service delivery.

The role involves coordinating monitoring systems, handling data from Power BI and other sources, and supporting annual contract reviews and related processes.

Qualifications

• Experience in contract monitoring and performance reporting.
• Ability to collect, analyse and present performance data.
• Comfort working with multiple information sources and systems.

Responsibilities

• Coordinate and maintain contract monitoring systems and documentation.
• Analyse and report performance data using Power BI and other sources.
• Support contract review processes, provider uplifts, benchmarking and monitoring visits.
• Produce performance reports, KPI analysis and MI to support decision making.
• Maintain accurate contract records, monitoring schedules and logs.
• Assist due diligence and data protection compliance.
• Handle FOI requests in line with statutory requirements.
• Collaborate with colleagues, providers and partners to share information.
• Monitor progress against monitoring programmes and timelines.
• Contribute to process improvements in monitoring and reporting.
• Support audits, service reviews and risk management activities.
• Keep up to date with developments in Adult Services and Public Health.

Skills

Organised

Analytical

Data reporting

Stakeholder engagement

Tools

Power BI

Job description

We are St Helens Borough Council

Located in the heart of the Northwest close to Liverpool, Manchester and Lancashire, St Helens is a modernising Council which is passionate and ambitious for the Adults and families we support, our communities and our workforce. As part of our transformation journey, we continue to build on our progress and put people firmly at the centre of our care. We can only do this because of our highly valued, skilled, and supported workforce.

Join Our Contract Monitoring Team

We're looking for a motivated and organised professional to support the monitoring of commissioned Adult Services and Public Health contracts.

You’ll work across both service areas, helping to ensure contracts are effectively monitored, performance information is accurately reported, and providers comply with contractual requirements. Managing your own workload, you’ll play a key role in meeting deadlines, maintaining high standards, and supporting the delivery of quality services across the borough.

If you’re highly organised, enjoy working collaboratively, and have a keen eye for detail, we’d love to hear from you.

Roles That Matter

What You'll Be Doing

• Coordinating and maintaining contract monitoring systems, processes, and documentation.
• Collecting, analysing, and reporting performance data using Power BI and other information sources.
• Supporting annual contract review processes, including provider uplifts, benchmarking exercises, and monitoring visits.
• Producing performance reports, KPI analysis, and management information to support informed decision-making.
• Maintaining accurate contract records, monitoring schedules, action logs, and provider information.
• Supporting due diligence activities and ensuring key information is accurately recorded and maintained.
• Managing Freedom of Information (FOI) requests in line with statutory requirements and data protection legislation.
• Working closely with colleagues, providers, and partners to gather, analyse, and share information that supports effective contract oversight.
• Monitoring progress against contract monitoring programmes, ensuring activities are completed within agreed timescales.
• Contributing to the continuous improvement of contract monitoring processes, systems, and reporting mechanisms.
• Supporting audits, service reviews, and risk management activities across the department.
• Keeping up to date with developments in Adult Services, Public Health, and relevant performance management frameworks

Full Job Description & Person Specification Documents are included with this advert.

Employees can regularly work away from Council workspaces (including home or other locations), alongside required office-based working. The balance between remote and office-based working is determined at service level based on operational need, however , there has been a minimum specification that staff will work at least 2 days from an office-based location.

Making a Difference

Whatever stage of your career, working in the public sector puts you at the heart of communities. Our workforce provides services to our resident's day in and day out, making a positive impact on people's lives. We could not do this without the dedication, professionalism and strength of our workforce. There are so many reasons to choose to work at St Helens Council including the fantastic range of employee benefits and rewards on offer.

As a St Helens Council employee, you'll be enrolled in the Merseyside Pension Fund Pension Scheme.

St Helens Council is officially recognised as one of the region's leading fair employers, achieving accredited status under the Liverpool City Combined Authority Fair Employment Charter. The Charter recognises the ongoing commitment to fair pay, secure work, training & progression & staff well-being whilst celebrating employers who go above and beyond for their workforce providing an inclusive and supportive environment.

Equality & Diversity

We encourage applicants from diverse backgrounds, who share our values, our commitment to inclusion, and who will help us on our journey to transform our organisation. The Council guarantees an interview to disabled applicants who demonstrate that they meet the essential criteria for the job, as detailed on the Person Specification, and will, for qualifying disabled candidates, make reasonable adjustments within selection.

All Council employees are required to abide by the ethical standards embodied by the 7 Nolan Principles.