Contract Support Officer

Surrey County Council; Reigate and Banstead; On-site; GBP 33,000; Full time

Job summary

A local government authority in Reigate is seeking a motivated Contract Support Officer to assist with various contract management tasks related to IT services. The ideal candidate will have an eagerness to learn, strong collaboration skills, and a basic understanding of contract principles. This full-time position offers a competitive salary, a generous leave policy, and opportunities for professional growth.

Benefits

26 days' holiday, rising to 31 days

Employee Assistance Programme (EAP)

Learning and development hub

Wellbeing and lifestyle discounts

Qualifications

• Basic knowledge or willingness to learn about contract management principles.
• Ability to communicate clearly and professionally with colleagues.
• Experience in using Excel for data analysis is a plus.

Responsibilities

• Support with Freedom of Information (FOI) requests related to IT and Digital services.
• Prepare requisition requests and contractual documentation.
• Maintain and update contract data in relevant systems.

Skills

Willingness to learn Business Processes

Collaboration Skills

Understanding of Contract Principles

Analytical Skills

Problem-Solving Abilities

Tools

Microsoft Excel

Job description

• Location: 11 Woodhatch Road, Cockshot Hill, Reigate

Description

We are committed to the development of our workforce.This position is only available to applicants who already work for Surrey County Council.We thank you for your interest in our roles and would encourage you to review our vacancies which are open to all.

The starting salary for this role is £32,512 per annum, working 36 hours per week.

We are seeking a motivated and experienced Contract Support Officer to join our team. This role is ideal for individuals with some contract management experience who are looking to further develop their skills and grow within a supportive and dynamic environment.

Rewards and Benefits

• 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service
• Option to buy up to 10 days of additional annual leave
• A generous local government salary related pension
• Up to 5 days of carer's leave and 2 paid volunteering days per year
• Paternity, adoption and dependents leave
• An Employee Assistance Programme (EAP) to support health and wellbeing
• Learning and development hub where you can access a wealth of resources
• Wellbeing and lifestyle discounts including gym, travel, and shopping
• A chance to make a real difference to the lives of our residents

About the Team

The Application Assurance team is part of the IT & Digital service, and the team supports the Council's contractual software and renewal purchases for the Enterprise Application Portfolio team (EAP) to ensure value for money and compliant contracts.

About the Role

As a Contract Support Officer, your responsibilities will include assisting with Freedom of Information (FOI) requests related to IT and Digital services. You will be responsible for preparing requisition requests and producing ad hoc contractual documentation. A key part of your role will involve supporting the maintenance and updating of contract data within MySurrey (Unit4), Proactis, and our SharePoint repository, with a particular focus on contract management. You will also contribute to contract-related activities, ensuring adherence to procurement policies and guidelines. In addition, you will engage with stakeholders to foster effective communication and collaboration.

Shortlisting Criteria

• Willingness to learn Business Processes: An eagerness to learn about related business processes in areas like procurement and finance. Basic understanding of how these processes interface with contract management is a plus but not essential.
• Collaboration Skills: Ability to work effectively with other departments to ensure seamless contract management processes. This includes strong interpersonal skills, the ability to communicate clearly and professionally with colleagues from different areas of the organisation, and a proactive approach to building and maintaining positive working relationships.
• Understanding of Contract Principles: Basic knowledge or willingness to learn about contract management principles and best practices – for example, understanding terms and conditions, service level agreements (SLAs), Key Performance Indicators (KPI) and governance of contracts.
• Analytical Skills: Basic analytical and data skills, with an interest in using tools like Microsoft Excel for data analysis and reporting. You should be willing to learn how to read and interpret data and use this insight to drive decision‑making or improvements.
• Problem‑Solving Abilities: An interest in developing strong troubleshooting and diagnostic abilities. Willingness to learn how to methodically investigate contract‑related issues or system problems, identify root causes, and contribute to effective solutions. Attention to detail and a methodical approach to gathering and recording information are important in this role.

Application Questions

• Looking at our advert, and considering the Council's commitment to ensuring that "no one is left behind", please tell us what it is about the role that has motivated you to apply?
• Please describe a time when you had to learn a new business process or system (e.g. procurement, finance, or contract management). What steps did you take to understand it, and how did you apply your learning in practice?
• Tell us about a situation where you worked collaboratively with colleagues from different departments. How did you ensure effective communication and maintain positive working relationships?
• Describe your experience with analysing data or using tools like Microsoft Excel. How have you used data to support decision‑making or solve a problem? If you have limited experience, how would you approach learning these skills?

Contact

Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment. For an informal discussion please contact Atish Swali via email or Teams.

The job advert closes at 23:59 on 23/11/2025 with interviews to follow.

Local Government Reorganisation

Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities.

We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview.

Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.