Contract Support Associate

CBRE Group, Inc.; Fareham; On-site; GBP 26,000 - 38,000; Full time

Job summary

CBRE Group, Inc. is seeking a Contract Support Associate to assist the Contract Quality Management function by delivering contractual services and ensuring compliance with client requirements.

You will respond to inquiries, manage vendor onboarding, and help drive cost‑saving opportunities while supporting invoicing, margins, and monthly reporting. The role emphasizes accuracy in cost coding, billing processes, and maintaining QHSE documentation.

Qualifications

• Understanding of processes, procedures, systems within own job function.
• Ability to communicate unusual and/or complex content clearly and concisely.
• Proficient with Word, Excel, and Outlook; strong numerical capabilities.

Responsibilities

• Support the delivery of contractual services to ensure requirements are fulfilled.
• Respond to client inquiries and ensure timely, quality service delivery and follow-up.
• Understand the contract scope and ensure all work aligns with it.
• Be a financial and operational systems champion; suggest cost-saving opportunities to maximise savings targets.
• Coordinate and onboard vendors for reactive and planned works; manage subcontractor paperwork.
• Review invoices, ensure cost centre coding accuracy, and coordinate billing; prepare quotations and purchase orders.
• Review and approve maintenance billing invoices and projects per contracts; ensure core outputs are delivered.
• Respond to inquiries on financial reports for Accounts Receivable/Payable and open purchase orders.
• Deliver monthly reporting support for Contract and Business Unit Reviews.
• Assist with HSE compliance; maintain documentation and ensure availability in company systems.
• Gather and analyse data to identify problems; propose improvements to processes.

Skills

Organisational skills

Analytical thinking

Communication

Tools

Microsoft Office

Job description

Company Profile

CBRE is the global leader in commercial real estate services and investment. We help our clients and communities realise their potential through industry-leading expertise, innovation, and integrated solutions.

Job Title:

Contract Support Associate

Role Summary:

• This role is part of the Contract Quality Management job function and is responsible for supporting the delivery of contractual services to ensure requirements are fulfilled.
• Respond to client inquiries and concerns and ensure timely and quality service delivery and follow-up to ensure satisfaction.
• Understand the scope of the contract and make sure that all work is carried out accordingly.
• Be a financial and operational systems champion. Suggest efforts to put in place cost-saving opportunities to maximise customer and financial savings targets.
• Coordinate and onboard vendors for reactive and planned works and manage subcontractor paperwork.
• Review processed invoices and ensure accurate cost centre coding. Coordinate the billing application, calculate margins, raise invoices, and submit to clients. Work closely with site teams and head office, ensuring accurate processing of quotations and purchase orders.
• Review and approve maintenance billing invoices and projects as per contracted agreements. Ensure consistent delivery of core operational and financial outputs on the account.
• Respond to inquiries on financial reports for Accounts Receivable, Accounts Payable, and open purchase orders.
• Deliver monthly reporting support on Contract and Business Unit Reviews.
• Assist in ensuring compliance with Health & Safety requirements, including HSE reporting and promoting a safe work environment. Maintain QHSE documentation and ensure it is available using company systems.
• Gather and analyse data to identify and solve complex problems that arise with little or no precedent. May recommend new techniques.
• Impact own team and other teams whose work activities are closely related.
• Suggest improvements to existing processes and solutions to improve the efficiency of the team.

Experience Required:

• A comprehensive understanding of a range of processes, procedures, systems, and concepts within own job function.
• Ability to evaluate and communicate unusual and/or complex content in a concise and logical way.
• In-depth knowledge of Microsoft Office products, including Word, Excel, and Outlook.
• Strong organisational skills with an advanced inquisitive mindset.
• Advanced mathematical skills with the ability to calculate percentages, discounts, and mark-ups.

DISCLAIMER

This job description has been designed to indicate the general nature and level of work performed by employees within this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to the job. CBRE reserves the right to modify this job description at any time without notice.