Contract Supervisor (12 Month Fixed Term)

broadacres housing association; York and North Yorkshire; On-site; GBP 30,000 - 40,000; Full time

Job summary

A not-for-profit housing association is seeking a Contract Supervisor in York to oversee maintenance and construction projects. The role involves monitoring contractor performance, ensuring compliance with safety regulations, and delivering high-quality, customer-focused services. The ideal candidate will have proven experience in the housing repair sector and excellent customer service skills. This position is full-time, based at the Head Office with travel around North Yorkshire.

Qualifications

• Proven experience in the housing repair and maintenance sector.
• Ability to deliver high-level customer service effectively.
• Experience in conducting property surveys related to damp and stock condition.

Responsibilities

• Monitor contractor performance to ensure compliance and high-quality service.
• Coordinate internal teams to minimize customer disruptions.
• Supervise site safety and compliance through regular inspections.

Skills

Housing repair/maintenance experience

High-level customer service

Conducting property surveys

Managing maintenance contractors

Understanding of building pathology

Job description

Contract Supervisor (12 Month Fixed Term)

Full Time - 37 Hours Per Week

Role Purpose:

Are you able to lead and supervise contractor performance to deliver high-quality, customer-focused services? Can you work with external contractors to ensure compliance with legislation, internal processes, and best practice to maintain safe, well-managed homes?

Broadacres Housing Association is seeking a highly motivated and organised individual to join our Property Services team as a Contract Supervisor to deliver exceptional customer service and ensure a seamless customer journey. The Contract Supervisor will be responsible for overseeing the delivery of various maintenance and construction projects at our properties throughout North Yorkshire and the surrounding areas. Customer visits will concentrate around the York, Tadcaster and Selby areas but office base will be at our Head Office.

What You'll Be Doing:

• Contractor Monitoring, Evaluation and Communication: Monitor the quality of work being performed and ensure compliance with all safety regulations and industry standards.
• Deliver Excellent Customer Experience: Coordinate with internal scheduling and Contact Centre teams as well as liaising diligently with customers, to minimise disruptions and ensure customer satisfaction.
• Tender Process and Contractual Relationship Administration: Review and approve project invoices using NatFed rates and track expenses to ensure costs stay within budget.
• Health, Safety and Compliance: Supervise contractors on site, and undertake HHSRS survey inspections.
• Programme Management: Conduct regular site inspections and provide progress reports to senior management.
• Continual Improvement and Innovation: Identify opportunities for process improvements and cost savings.
• Accurate Record Keeping: Maintain accurate project documentation and record keeping.

What Success Looks Like:

• Monitoring & Reporting: Contractors are consistently monitored against standards, timelines, and compliance, with accurate reporting.
• Evaluation & Risk: Data-driven evaluations improve performance and mitigate risks; audits yield positive results.
• Communication: Clear, proactive communication ensures understanding of expectations; feedback is timely.
• Compliance & Safety: Legal, regulatory, and health & safety standards are rigorously maintained; culture of safety promoted.
• Delivery & Customer Focus: High-quality outcomes, contractual adherence, and customer experience remain central.
• Administration & Assets: Smooth contract administration with accurate data, timely payments, and robust performance monitoring; asset records and future plans are accurate.

Who We're Looking For:

Finding the right person is really important to us. If you feel you're that person but don't quite meet 100% of the criteria, we'd still like to hear from you. We're an inclusive employer and believe in life without barriers.

Experience

• Proven experience in housing repair/maintenance sector.
• High-level customer service delivery.
• Conducting property surveys (damp, condensation, stock condition).
• Managing maintenance contractors.
• Building Pathology: Must have a good understanding of building pathology to diagnose using root cause analysis, write up scope of works when carrying out stock condition surveys, empty home assessments and damp and mould surveys. A good understanding of HHSRS is required.

Why Broadacres?

Broadacres is a successful, innovative, not-for-profit housing association based in Northallerton, North Yorkshire. We own and manage more than 6,800 homes across various regions, providing top-tier services aimed at meeting our vision: to be the best rural housing association in the country'. We ensure our customers receive first-class service, making them proud to live in a Broadacres' home.

At Broadacres we are an equal opportunities and disability confident employer who welcomes applicants from all sectors of the community, and we encourage applications from people who are underrepresented in areas of the organisation.

Please note: This vacancy may close before the advertised closing date if sufficient suitable applications are received. We will be interviewing as applications come in, so apply early to avoid disappointment!