Contract Renewal Specialist (f/m/d), Sales

Hexagon AB; Remote; GBP 60,000 - 80,000; Full time

Job summary

A global technology leader is seeking a proactive Contract Renewal Specialist to manage and grow their service contract portfolio across the UK and Ireland. This role involves leading contract renewals and engaging lapsed customers, while ensuring accurate documentation and CRM management. Ideal candidates will have 2–3 years’ experience in contract sales and strong communication skills. Remote working is offered with clear opportunities for growth, supported by a collaborative team environment.

Benefits

Remote working model

On-the-job training

Collaborative team environment

Qualifications

• 2–3 years of experience in service or contract sales.
• Experience with CRM systems such as Salesforce.
• Ability to manage a defined customer portfolio independently.

Responsibilities

• Manage a portfolio of software support and hardware service contracts.
• Lead contract renewals and transition customers from warranty.
• Prepare and manage customer proposals and contract documentation.

Skills

Customer-oriented approach

Organisational skills

Proactive mindset

Communication skills

Tools

Salesforce

ServiceMax

Job description

We are seeking a proactive and customer-focused Contract Renewal Specialist to manage and grow our software and hardware service contract portfolio across the UK and Ireland. This newly created role offers an excellent opportunity to develop expertise in contract renewals, customer engagement, and aftermarket services within an established customer base.

Job Responsibilities

• Manage a portfolio of software support and hardware service contracts across the UK and Ireland
• Lead contract renewals, including transitioning customers from warranty to service agreements
• Re-engage lapsed customers and recover previously lost contracts
• Prepare and manage customer proposals, quotations, and contract documentation
• Manage the renewal sales cycle using Salesforce CRM, both proactively and reactively
• Maintain accurate pipeline management and forecasting

  Qualifications

  • 2–3 years of experience in service or contract sales, ideally involving capital equipment
  • Strong customer-oriented approach with high attention to detail
  • Proactive mindset with excellent organisational and prioritisation skills
  • Experience with CRM systems such as Salesforce (ServiceMax is an advantage)
  • Confident communication skills across phone, email, and virtual platforms
  • Ability to manage a defined customer portfolio independently

  We Offer

  • Remote working model within the UK ideally Midlands area
  • Newly created role with clear opportunities for growth and development
  • Established customer network – no cold calling or lead generation required
  • On-the-job training, including onboarding in Telford and online learning
  • Supportive team environment with collaboration and shared coverage

  Hexagon posts all official job opportunities on eithercareers-manufacturing.hexagon.com or careers.hexagon.comand communicates only from email addresses ending [e-mail]. We never request payment or personal banking information during recruitment. No offers will ever be extended without a proper interview via Teams or in person, never done over email alone. If you suspect fraud, it probably is, and contact us [e-mail].

  Information at a Glance: Division: Stationary Metrology Job Title: Contract Renewal Specialist (f/m/d) Job Function: Sales Operations Job Location (Short): Cobham, GBR, KT11 1HY
  Workplace Type: Remote Workplace Details: Remote or hybrid ideally in the UK Req ID: 2475 Apply now

  About Hexagon

  Hexagon is a global leader in sensor, software and autonomous solutions. We are putting data to work to boost efficiency, productivity, and quality across industrial, manufacturing, infrastructure, safety, and mobility applications. Our technologies are shaping urban and production ecosystems to become increasingly connected and autonomous – ensuring a scalable, sustainable future. Hexagon’s Manufacturing Intelligence division provides solutions that utilise data from design and engineering, production and metrology to make manufacturing smarter.