Contract Product Support Engineer

Octagon Group; Guildford; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading technology company is seeking a Contract Product Support Engineer in Surrey. The role involves supporting product development and technical validation for IoT solutions. The ideal candidate will have a degree in engineering and 2–5 years of relevant experience. This position offers a competitive rate and flexibility for hybrid working after an initial onsite period.

Qualifications

• 2–5 years’ experience in product development or technical R&D.
• Hands-on understanding of wireless technology and digital platforms.
• Experience with fault-finding and debugging.

Responsibilities

• Providing technical support for digital solutions and IoT platforms.
• Supporting design, test, and validation of new digital products.
• Assisting with global product launches and technical documentation.

Skills

Engineering

Electronic systems

IoT systems

Problem-solving

Communication skills

Education

Degree in Engineering, Electronics or Computer Systems

Job description

Contract Product Support Engineer (12‑Month Contract)

Type: 12‑Month Contract

Status: Inside IR35 (Umbrella PAYE)

Rate: £300‑£350 per day (depending on experience)

Location: Surrey – Onsite initially, with flexibility for hybrid working thereafter

An exciting opportunity has arisen for a Contract Product Support Engineer in Surrey to join a multi-disciplinary engineering team working on new product development across Healthcare and Industrial IoT solutions. This position focuses on testing, validation and technical support for innovative connected products being rolled out across global markets.

The Role

As a Contract Product Support Engineer in Surrey, you'll play a key part in supporting both current and next‑generation product development, taking designs from feasibility through to testing and global product launch.

Responsibilities

• Providing technical support for digital solutions and IoT platforms used across multiple countries.
• Supporting the design, test, and validation of new digital and connected products.
• Assisting with global product launches and technical documentation.
• Designing and executing test plans in the in‑house development lab.
• Tracking and resolving technical issues in line with formal change control procedures.
• Collaborating with Project Managers and Technical Leads to deliver best‑in‑class technical outcomes.

Skills & Experience

• Degree in Engineering, Electronics, Computer Systems or a similar discipline.
• 2–5 years’ experience within a product development or technical R&D environment.
• Hands‑on understanding of wireless technology, IoT systems, and digital platforms.
• Practical experience with fault‑finding, debugging and test execution.
• Knowledge of analogue and digital electronics.
• Strong analytical mindset and structured documentation skills.
• Excellent written and verbal communication skills.
• Confident collaborating across different cultures and disciplines.

Personal Attributes

• Self‑starter who takes initiative and ownership.
• Logical problem‑solver.
• Team player with strong communication and organisation skills.
• Willing to travel occasionally for project development support.

If you're a technically minded engineer ready for your next challenge, this Contract Product Support Engineer in Surrey position offers the opportunity to join a forward‑thinking global development team, working on innovative IoT and digital technologies that make real‑world impact.

Interested? Get in touch today to discuss the role in more detail or to apply directly.