Contract Performance Management Lead - Property and Facilities

Bank of England; Leeds; On-site; GBP 60,000 - 70,000; Full time

Job summary

A leading financial institution in the UK is seeking a skilled individual to manage strategic contracts and supplier relationships in the Property and FM category. The role requires strong stakeholder management skills and extensive knowledge in commercial negotiation. The ideal candidate should have a proven track record in achieving commercial optimization and significant experience in the Property and FM Market. This position offers a competitive salary and a comprehensive benefits package.

Benefits

Career average pension scheme

Discretionary performance award

8% benefits allowance

26 days' annual leave plus flexible benefits

Private medical insurance

Qualifications

• Proven track record of managing complex contracts and stakeholders.
• Experience in negotiating value for money solutions.
• Extensive knowledge of the Property and FM Market.

Responsibilities

• Manage a portfolio of strategic contracts within Property and FM.
• Jointly manage supplier relationships to maximize value.
• Drive sustainability in the category.

Skills

Strong stakeholder management skills

Excellent written and oral communication skills

Self-motivation

Demonstrable influencing skills

Ability to challenge

Education

MCIPS qualification or equivalent commercial experience

Job description

Overview

This role will be responsible for the day‑to‑day management of a number of key, strategic contracts within the Property and FM category and the supplier relationships that support them. Working with colleagues from across the Bank, the role holder will be responsible for ensuring that the benefits, outcomes and services level originally expected from the contract are delivered through its term. The role will also be responsible for working with the business area leads to maximise the benefits received from the relationship with the relevant strategic suppliers, using Supplier Relationship Management (SRM) Best Practice to deliver continuous improvement and to drive maximum value from the contracts and supplier relationships.

Responsibilities

• Day‑to‑day commercial management of a portfolio of strategic contracts within the Property and FM area and ensuring all deliverables, outcomes, service levels and benefits are received by the Bank to the level and timescales set out in the contracts.
• Jointly manage supplier relationships with strategic suppliers of the contract using the Bank's existing Supplier Management tools and process and SRM Best Practice to maximise the value from these relationships.
• Manage any supplier dispute processes or complex negotiations that may be relevant to your business area.
• Liaise with peers in the business area and the supplier to deliver an ethos of continuous improvement for each of the contracts you are responsible for, using innovation and the latest market trends to improve the goods and services received by the Bank.
• Influence stakeholders in the business area to promote and implement the internal procurement policy and supplier management standards developed by the Commercial Policy and Supplier Management teams.
• Support the continued development of commercial competencies across the business areas you support through regular engagement, formal training, and aligning commercial and subject‑matter expertise.
• Assist with the development of long‑term category strategies to meet the long‑term objectives of the Bank.
• Embed effective risk management by implementing risk controls to drive compliance to policy.
• Drive sustainability in the category, by notably working closely with Subject Matter Specialists.
• Identify and maintain a set of metrics to show performance and continual service improvement.
• Align with the Commercial function's efficient and consistent use of eProcurement systems, in line with the defined workflows (aligned to internal policy).
• Consistent and significant proven track record of managing a complex set of contracts, suppliers and stakeholders to achieve commercial optimisation across a fixed timeline. Delivering innovative commercial solutions through the application of strategic planning techniques.
• Experience in undertaking, and successfully concluding, difficult commercial conversations with both internal stakeholders and external parties to negotiate value for money solutions and to resolve contractual disputes within a commercial environment.
• Extensive knowledge of the Property and FM Market, including current and emerging contracting models and trends, and experience of working with relevant contract standards such as NEC3.
• Experience of working within a Public Contracts Regulations 2015 controlled environment.

Essential Criteria

• Strong stakeholder management skills and assertiveness, with ability to challenge.
• Strong communication skills, ability to build rapport and constructive relationships.
• Demonstrable influencing skills.
• Excellent written and oral communication skills, with the ability to present and communicate clearly and succinctly at all levels.
• Self‑motivation, with the ability to work both on your own initiative and as part of a team.

Desirable Criteria

• MCIPS qualification (or equivalent commercial experience).

Salary and Benefits

The salary on offer is circa £60,000 – £70,000. In addition, we also offer a comprehensive benefits package as detailed below:

• Currently a non‑contributory, career average pension giving you a guaranteed retirement benefit of 1/80th of your annual salary for every year worked. There is the option to increase your pension (to 1/65th) or decrease (to 1/105th) in exchange for salary through our flexible benefits programme each year. The Bank has the discretion to vary standard accrual rates and dial up and dial down rates at any time and to withdraw dial up and dial down options at any time.
• A discretionary performance award based on a current award pool.
• An 8% benefits allowance with the option to take as salary or purchase a wide range of flexible benefits.
• 26 days' annual leave with option to buy up to 12 additional days through flexible benefits.
• Private medical insurance and income protection.

Inclusion

The Bank of England is the UK's Central Bank whose mission is to deliver monetary and financial stability for the British people. The Bank is a diverse organisation, with over 5,000 members of staff committed to public service and dedicating to delivering the Bank Missions for the good of the United Kingdom.

Our Approach to Inclusion: The Bank values diversity, equity and inclusion. We play a key role in maintaining monetary and financial stability, and to do that effectively we believe we need a workforce that reflects the society we serve. At the Bank of England, we want all colleagues to feel valued and respected, so we’re working hard to build an inclusive culture which supports people from all backgrounds and communities to be at their best at work. We celebrate all forms of diversity, including (but not limited to) age, disability, ethnicity, gender, gender identity, race, religion, sexual orientation and socioeconomic status. We believe that it’s by drawing on different perspectives and experiences that we’ll continue to make the best decisions for the public. We welcome applications from individuals who work flexibly, including job shares and part time working patterns. We’ve also partnered with external organisations to support us in making adjustments for candidates and employees in the recruitment process where they’re needed. For most roles where work can be carried out at home, we aim for colleagues to spend half of their time in the office, with a minimum of 40% per month. Subject to that minimum requirement, individuals and managers should work together to find what works best for them, their team and stakeholders.

Finally, we’re proud to be a member of the Disability Confident Scheme. If you wish to apply under this scheme, you should check the box in the 'Candidate Personal Information' under the 'Disability Confident Scheme' section of the application.