Contract Manager - Torquay

Compass Group; Torquay; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading facilities management company seeks an experienced Facilities Management Contract Manager to oversee hard and soft services delivery across multiple educational sites in Torquay. This senior role demands extensive FM management experience and a commitment to quality service. Candidates should have a solid track record in PFI contracts, excellent leadership skills, and a strong focus on customer service. Join us and drive improvements in service delivery while working in a supportive environment with competitive benefits.

Benefits

Competitive salary

Supportive leadership environment

Opportunities for learning and development

Qualifications

• 10+ years' senior FM management experience.
• Strong experience on complex PFI contracts.
• Experience in PFI FM delivery within education.

Responsibilities

• Oversee delivery of hard and soft FM services.
• Provide leadership and performance management.
• Manage project P&L, forecasting, and budgeting.

Skills

FM management experience

Leadership capabilities

Project management experience

Health & Safety knowledge

Excellent IT skills

Ability to produce detailed reports

Analytical skills

Customer-focused

Education

NEBOSH qualification

IWFM (BIFM) membership

Job description

Are you an experienced FM leader with a strong track record in PFI environments? We are looking for a proactive, commercially focused Facilities Management Contract Manager to oversee the delivery of hard and soft FM services across multiple educational establishments within the Torbay Schools Project.

This is a high-responsibility role, combining operational leadership, commercial management, team development, and exceptional client relationship management. You will ensure the contract delivers sector-leading standards, full compliance, and best value for the client.

About the Role

As the FM Contract Manager, you will oversee the complete delivery of hard and soft FM services across the estate - spanning mechanical and electrical maintenance, fabric and building services, grounds, catering, cleaning, porterage, caretaking, subcontractor management, lifecycle works, and more.

You will lead a skilled team, manage contractors, drive financial performance, and maintain strong client relationships. The role requires a confident decision-maker with deep FM expertise, a commitment to quality, and a passion for delivering outstanding service.

Key Responsibilities

Facilities Management

• Manage all Hard & Soft FM services including M&E, building fabric, landscaping, catering, cleaning, grounds maintenance, caretaking, porterage, helpdesk operations, asset surveys, lifecycle and variation works.

Leadership & Team Management

• Provide strong leadership, motivation, mentoring, and performance management to all project staff.

Project & Lifecycle Management

• Plan and manage Variation and Lifecycle Project Works, ensuring safe, efficient delivery and adherence to budget.

Financial Management

• Lead project P&L, forecasting, budgeting, cost control, and reporting across all FM and catering services.

Contract Performance

• Ensure full compliance with all contractual obligations; produce accurate reports; maintain detailed records; and identify opportunities for improvement and value creation.

Client & Customer Engagement

• Build and maintain excellent relationships with clients, stakeholders, and on-site teams, delivering a sector-leading standard of customer service.

Subcontractor Management

• Manage specialist contractors through regular reviews, ensuring contractual, quality, safety, and budget requirements are met.

Health & Safety

• Ensure a safe environment for building users; conduct risk assessments; provide expert guidance; and maintain full statutory and legislative compliance.

Quality & Environmental Assurance

• Maintain compliance with all Quality and Environmental policies; conduct audits; and ensure timely resolution of non-conformities.

About You

Essential Experience & Skills

• Significant FM management experience, including delivering a wide range of hard and soft services
• Strong experience working on complex and successful PFI contracts
• 10+ years' senior FM management experience
• Proven leadership and staff development capabilities
• Strong project management experience
• Health & Safety knowledge or relevant qualification
• Excellent IT skills (including MS Office)
• Ability to produce detailed reports and interpret complex data
• Knowledge of SFG20
• Experience with AP/RP structures

Desirable

• Experience in PFI FM delivery within education
• NEBOSH qualification
• IWFM (BIFM) membership or qualification
• Fire safety training
• Legionella management experience
• CDM knowledge

Personal Attributes

• Strong communicator with excellent interpersonal and influencing skills
• Highly organised with strong judgement and ability to manage multiple priorities
• Customer-focused, with a commitment to delivering outstanding service
• Analytical, commercially aware, and able to make evidence-based decisions
• Motivated, flexible, and resilient, with a high degree of personal commitment
• Able to work independently while remaining a strong team player

Why Join Us?

• Lead a major PFI FM contract across multiple educational sites
• Opportunity to influence service delivery and drive lasting improvements
• Supportive leadership environment with strong operational backing
• Competitive salary and benefits package

Ready to take the lead?
Apply today and help us deliver exceptional FM services across the Torbay Schools estate.

About Us

As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.

Job Reference: com/2411/77963001/52777093/SU #PPP.IML

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!