Contract Manager - Torquay

Compass Group UK & Ireland; Torquay; On-site; GBP 50,000 - 70,000; Full time

Job summary

A facilities management company in Torquay is seeking an experienced Facilities Management Contract Manager to lead FM services across multiple educational establishments. The ideal candidate will have over 10 years of FM management experience, strong leadership skills, and an understanding of PFI contracts. You will ensure compliance with quality and safety standards while maintaining excellent client relationships. Competitive salary and supportive leadership environment offered.

Benefits

Competitive salary

Strong operational backing

Opportunity to influence service delivery

Qualifications

• 10+ years' senior FM management experience.
• Experience working on complex PFI contracts.
• Ability to produce detailed reports and interpret complex data.

Responsibilities

• Manage all Hard & Soft FM services including M&E, catering, cleaning, and grounds maintenance.
• Lead staff development and project financial performance.
• Ensure compliance with contractual obligations and Quality standards.

Skills

FM management experience

Leadership capabilities

Project management

IT skills

Health & Safety knowledge

Job description

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Job Introduction

Are you an experienced FM leader with a strong track record in PFI environments? We are looking for a proactive, commercially focused Facilities Management Contract Manager to oversee the delivery of hard and soft FM services across multiple educational establishments within the Torbay Schools Project.

This is a high-responsibility role, combining operational leadership, commercial management, team development, and exceptional client relationship management. You will ensure the contract delivers sector-leading standards, full compliance, and best value for the client.

About the Role

As the FM Contract Manager, you will oversee the complete delivery of hard and soft FM services across the estate - spanning mechanical and electrical maintenance, fabric and building services, grounds, catering, cleaning, porterage, caretaking, subcontractor management, lifecycle works, and more.

You will lead a skilled team, manage contractors, drive financial performance, and maintain strong client relationships. The role requires a confident decision-maker with deep FM expertise, a commitment to quality, and a passion for delivering outstanding service.

Key Responsibilities

• Manage all Hard & Soft FM services including M&E, building fabric, landscaping, catering, cleaning, grounds maintenance, caretaking, porterage, helpdesk operations, asset surveys, lifecycle and variation works.
• Provide strong leadership, motivation, mentoring, and performance management to all project staff.
• Plan and manage Variation and Lifecycle Project Works, ensuring safe, efficient delivery and adherence to budget.
• Lead project P&L, forecasting, budgeting, cost control, and reporting across all FM and catering services.
• Ensure full compliance with all contractual obligations; produce accurate reports; maintain detailed records; and identify opportunities for improvement and value creation.
• Build and maintain excellent relationships with clients, stakeholders, and on-site teams, delivering a sector-leading standard of customer service.
• Manage specialist contractors through regular reviews, ensuring contractual, quality, safety, and budget requirements are met.
• Ensure a safe environment for building users; conduct risk assessments; provide expert guidance; and maintain full statutory and legislative compliance.
• Maintain compliance with all Quality and Environmental policies; conduct audits; and ensure timely resolution of non-conformities.

About You

Essential Experience & Skills

• Significant FM management experience, including delivering a wide range of hard and soft services
• Strong experience working on complex and successful PFI contracts
• 10+ years' senior FM management experience
• Proven leadership and staff development capabilities
• Strong project management experience
• Health & Safety knowledge or relevant qualification
• Excellent IT skills (including MS Office)
• Ability to produce detailed reports and interpret complex data
• Knowledge of SFG20
• Experience with AP/RP structures

Desirable

• Experience in PFI FM delivery within education
• NEBOSH qualification
• IWFM (BIFM) membership or qualification
• Fire safety training
• Legionella management experience
• CDM knowledge

Personal Attributes

• Strong communicator with excellent interpersonal and influencing skills
• Highly organised with strong judgement and ability to manage multiple priorities
• Customer-focused, with a commitment to delivering outstanding service
• Analytical, commercially aware, and able to make evidence-based decisions
• Motivated, flexible, and resilient, with a high degree of personal commitment
• Able to work independently while remaining a strong team player

Why Join Us?

• Lead a major PFI FM contract across multiple educational sites
• Opportunity to influence service delivery and drive lasting improvements
• Supportive leadership environment with strong operational backing
• Competitive salary and benefits package

Ready to take the lead?
Apply today and help us deliver exceptional FM services across the Torbay Schools estate.

About Us

We are committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!