Contract Manager - Repairs and Maintenance

Howells Solutions Limited; City Of London; On-site; GBP 50,000 - 63,000; Full time

Job summary

An innovative social housing contractor in London seeks a Contracts Manager to oversee housing repairs and ensure quality standards. You will manage budgets, lead a team, and maintain stakeholder relationships while ensuring compliance with health and safety regulations. This permanent role offers a competitive salary of up to £63k plus benefits.

Qualifications

• Experience in leading the reactive repairs and maintenance function for housing properties.
• Ability to manage budgets and work to financial constraints.
• Strong focus on housing standards, quality, and resident satisfaction.
• Experience in governance and adherence to statutory and regulatory provisions.
• Excellent stakeholder management with clients, contractors and residents.

Responsibilities

• Lead and manage the reactive repairs and maintenance of properties.
• Ensure compliance with the client's business objectives and quality standards.
• Develop procedures for effective complaint resolution.
• Maintain relationships with stakeholders while promoting client values.
• Manage maintenance budget and maximize cost effectiveness.
• Ensure adherence to health & safety regulations.

Skills

Budget management

Stakeholder management

Quality assurance

Health & safety compliance

Job description

Overview

Contracts Manager - Social Housing

Up to 63k plus package - Permanent

Based in Hammersmith

Our client is an innovative, and award winning Social Housing Repairs & Maintenance Contractor who are looking for a Contract Manager to join their team based in Hammersmith. The key function of this role is to manage the team of Managers, Supervisors and trades delivering the repairs and voids service, ensuring a high quality and commercially focused service is delivered.

Responsibilities

• To lead and ensure the efficient management of the reactive repairs and maintenance of our client\'s properties, ensuring these properties meet the required housing and quality standards, whilst maximising resident satisfaction and contributing to business performance and financial strength.
• Ensure that all activities undertaken meet the client\'s business objectives, turnaround times and other key performance indicators and work/ quality standards.
• Develop and maintain procedures for responding quickly and effectively to complaints and enquiries from members and customers.
• Maintain effective relationships with key stakeholders, clients, contractors and residents, whilst promoting and championing our client\'s values and standards at all times.
• Deal with escalations of complaints including disrepairs and Environmental Health Notices (EHN).
• To effectively manage a maintenance budget and authorise spends up to agreed levels whilst maximising cost effectiveness and having regard for financial strength.
• Ensure compliance of the day to day or void teams in respect of governance and adherence to the relevant statutory and regulatory provisions, including health & safety.

Qualifications

• Experience in leading the reactive repairs and maintenance function for housing properties.
• Ability to manage budgets and work to financial constraints.
• Strong focus on housing standards, quality, and resident satisfaction.
• Experience in governance and adherence to statutory and regulatory provisions, including health & safety.
• Excellent stakeholder management with clients, contractors and residents.