Contract Manager

Mark43, Inc.; United Kingdom; Remote; GBP 50,000 - 70,000; Full time

Job summary

A leading software company in public safety is seeking a contracts manager to oversee contract lifecycles and ensure compliance with government procurement standards. Ideal candidates will have 4–7 years of experience in contracts management, strong negotiation skills, and a commitment to enhancing customer satisfaction. This role offers competitive opportunities in a dynamic team environment.

Benefits

Health benefits

Flexible work hours

Professional development opportunities

Qualifications

• 4–7 years of experience in contracts management or sales operations.
• Solid understanding of contracting principles in government environments.
• Excellent written and verbal communication skills.

Responsibilities

• Manage the end-to-end lifecycle of contracts.
• Support negotiations of business and commercial terms.
• Coordinate with internal teams to ensure contract compliance.

Skills

Contract management

Communication

Negotiation

Attention to detail

Process improvement

Tools

Salesforce

DocuSign CLM

Ironclad

Job description

Overview

Mark43 is approved to hire in Canada, the UK, and 45 U.S. states, including Arizona, California (excluding San Francisco), Colorado, Connecticut, Washington D.C., Florida, Georgia, Iowa, Idaho, Illinois, Indiana, Kansas, Massachusetts, Maryland, Maine, Michigan, Minnesota, Missouri, North Carolina, Nebraska, New Hampshire, New Jersey, New Mexico, New York, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Vermont, Washington, Wisconsin, and West Virginia. Before applying to a remote role, please ensure that you are able to perform the position in one of the states listed above. State locations and specifics are subject to change as our hiring requirements shift.

Applicants must be authorized to work for any employer in the country in which the role is being hired. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Mark43 builds the world’s leading public safety software platform for government agencies. Our mission is to empower public servants with modern, cloud-based tools that help them protect and serve their communities. We work exclusively with state, local, federal, and international governments—bringing cutting-edge technology to mission-critical environments.

What You\'ll Do

• Manage the end-to-end lifecycle of contracts, including intake, redlining, stakeholder review, execution, and post-signature obligations tracking.
• Coordinate with Sales, Legal, Finance, Deal Desk, Services, and Customer Success teams to ensure contracts meet internal requirements and government procurement standards.
• Support negotiations of business and commercial terms (e.g., pricing, deliverables, service levels, payment schedules) with domestic and international government customers.
• Serve as the primary owner of the contract repository and workflow tools; maintain accurate records of contract status, key terms, renewal dates, and compliance obligations.
• Help develop and maintain scalable templates, checklists, and playbooks to streamline contract execution and reduce cycle time.
• Ensure contract compliance with internal policies and government regulations, escalating legal or compliance concerns as needed.
• Assist in responding to RFPs, RFIs, and bid-related documents, ensuring proper alignment with contractual frameworks and capabilities.
• Educate internal stakeholders on best practices related to contracting processes and government procurement norms.
• Maintain accurate records for correspondence and documentation related to established contracts and those in progress.
• Communicate and present information to stakeholders about all contract-related matters.
• Address and resolve any contract-related issues that arise with other parties and internally.
• Work closely with Legal, Sales, Product, Operations, and Deployments teams to facilitate streamlined contract processes.
• Develop strategies to enhance customer satisfaction.
• Identify and improve key points in the customer journey.
• Lead and train customer service teams to ensure high-quality service.
• Analyze customer feedback and market trends to drive improvements.

What You\'ll Need

• 4–7 years of experience in contracts management, deal desk, business operations, or sales operations—ideally in a B2G (business-to-government) or regulated industry.
• Solid understanding of contracting principles, especially in government environments (state/local, federal, or international).
• Demonstrated ability to manage complex workflows and coordinate across departments.
• Familiarity with contract lifecycle management systems (e.g., Ironclad, DocuSign CLM, Agiloft) and collaboration tools (e.g., Salesforce, Slack, Notion).
• Excellent written and verbal communication skills with a strong attention to detail.
• Comfortable reading and interpreting contract language (you do not need to write it like a lawyer—just understand the business impact).
• Experience supporting public-sector contract negotiations or government bid responses.
• Knowledge of compliance frameworks (e.g., CJIS, FedRAMP, GDPR) as they relate to contracting.
• Prior exposure to SaaS, GovTech, or technology licensing agreements.
• Project management or process improvement background (e.g., Lean, Six Sigma, PMP) is a plus.

People Who Thrive Here

• Enjoy working in a fast-paced, team-oriented environment and value the input and expertise from colleagues.
• Are motivated by the opportunity to contribute to mission-critical and socially responsible software that enables first responders to better serve their communities.
• Have a keen eye for detail and take pride in ensuring accuracy and compliance in all aspects of their work.
• Understand and empathize with the diverse needs of our users and are committed to providing solutions that enhance their effectiveness and safety.
• Are eager to grow your career in an environment where your achievements are celebrated, and your contributions make a tangible impact.

Equal Employment Opportunity and Privacy

Our Privacy Notice describes how Mark43 uses and protects the personal information of prospective employees during the recruitment process. It informs you about our handling of the personal information you provide to us when you apply for a position in our organization and in general when you express your interest in joining our team.

Mark43 is committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. If reasonable accommodation is needed, please email [e-mail] requesting the accommodation.

We do not discriminate on the basis of any protected group status under applicable law. If you believe you belong to any protected veterans category, please indicate accordingly. This information is collected for reporting purposes as required by law and does not affect hiring decisions.

Voluntary Self-Identification of Disability is requested for compliance with OFCCP requirements. Completion is voluntary and confidential. For details, see the Voluntary Self-Identification of Disability section in the job posting.