Contract Manager

Talent Smart; Milton Keynes; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading finance firm in Milton Keynes seeks an experienced Contracts Manager to lead a high-performing operations team. You will oversee the full lifecycle of B2B finance contracts and ensure top-tier governance and customer satisfaction. The ideal candidate has a strong background in motor finance or asset finance and exceptional stakeholder management skills. This role offers high visibility and ownership to build a world-class contracts function.

Qualifications

• Proven contracts or operations leadership in motor finance or asset finance.
• Strong stakeholder management with a governance mindset.
• Confident leadership that improves quality and customer experience.

Responsibilities

• Run contract operations end-to-end from proposal to payout.
• Oversee stocking schemes and invoice factoring.
• Lead and grow the Contracts team while setting KPIs.

Skills

Leadership in contracts or operations

Stakeholder management

Process design

Governance mindset

Customer experience focus

Job description

Overview

Own the full lifecycle of B2B finance contracts and lead a high-performing operations team. We're looking for a Contracts Manager to tighten governance, elevate customer and dealer experience, and scale wholesale funding and invoice-factoring operations.

Responsibilities

• Run contract operations end-to-end: proposal → payout → in-life servicing → end-of-term charges.
• Oversee wholesale/floorplan (new and used) stocking schemes and invoice factoring across a national dealer network.
• Lead, coach and grow the Contracts team; set KPIs, apply daily steering, drive continuous improvement.
• Act as 1st Line of Defence: robust procedures, documentation, audit-ready MI and policy compliance.
• Partner with Credit, Sales and external stakeholders on facility limits, cash-flow planning, recoveries and issue resolution.
• Monitor performance, customer and dealer satisfaction and risk; escalate and close gaps quickly.

Qualifications

• Proven contracts or operations leadership in motor finance, asset finance, invoice finance or wholesale/floorplan funding.
• Strong stakeholder management, process design and governance mindset.
• Confident people leader who raises the bar on quality, speed and customer experience.
• Comfortable enforcing contract terms and shaping debt-collection approaches when required.

Why this role

High visibility, real ownership and the mandate to build a best-in-class contracts function that drives commercial results