Contract Manager

CMA CGM; Kettering; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading global logistics provider is seeking a Contract Manager based in Kettering. This role is responsible for overseeing service delivery and operational management within a multi-user environment. The ideal candidate will have significant experience in managing large, multi-contract operations in the 3PL sector, with strong customer service and performance management skills. The position offers a competitive salary, company car, bonuses, and a comprehensive benefits package.

Benefits

Competitive salary

Company car or car allowance

Bonus

Private medical insurance

Generous holiday entitlement

Pension

Employee benefits platform

Qualifications

• Proven experience managing large, multi-contract warehousing operations with high client interaction.

Responsibilities

• Responsible for service delivery and operational management.
• Lead operations and foster a culture of engagement and improvement.
• Ensure efficient service delivery and customer satisfaction.
• Form strong relationships with customers and resolve operational issues.
• Drive performance through KPIs and budgetary targets.

Skills

Multi-contract experience

Knowledge of Retail and Consumer or FMCG industry

Team creation and management

Coaching and mentoring

Commercial acumen

Client-facing experience

Negotiation and problem-solving

Communication skills

Data analysis skills

Driving innovation and improvement

Job description

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?

YOUR ROLE

Our large multi-user operation based in Kettering, has an exciting opportunity for a dynamic and forward-thinking Contract Manager, where you will be responsible for all aspects of service delivery and operational management, maintaining close working partnership with customers, operational leadership teams and CEVA colleagues to develop the contract offering and underpin contract success.

This amazing role will see you working in collaboration with leaders across the site where you will focus on operational performance and customer service excellence, ensuring efficient service delivery to guarantee customer satisfaction.

WHAT ARE YOU GOING TO DO?

Reporting into the Senior General Manager, where you will lead diverse operations where you will form a management team that creates, sustains, and embeds a culture of employee engagement, high performance, continuous improvement, and succession planning where you will generate coaching, training, and development opportunities.

With a focus on operational efficiencies, you will drive outstanding customer service excellence, championing health, safety, and quality activities across the operation, leading and implementing cost save initiatives through effective LEAN and financial KPI targets. You will form excellent customer relationships through exemplary service delivery acting as the main point of contact for all operational performance activities investigating problematic issues or failures, where you will implement solutions and protective measures to mitigate future risk. You will take ownership of all monthly, quarterly, and yearly business reviews, creating reporting packs for customers on operational KPIs, metrics and overall performance ensuring activities are in line with operational and contractual budgetary targets.

In addition, you will collaborate with senior management to support in new commercial opportunities, projects and value-added solutions with a focus on organic growth, site development and the maximization of revenue. You will support in creating, defining, and deploying operational strategies in alignment with product line objectives and participate in wider project support as and when required.

WHAT ARE WE LOOKING FOR?

To be successful in your application you will have proven experience of managing large, multi-contract warehousing operations with a high level of client interface, ideally within a fast-paced 3PL operation.

Knowledge and skill requirements:

• Proven multi-contract experience.
• Knowledge of the Retail and Consumer or FMCG industry.
• Experienced in creating a high-performing team.
• Excellent coaching, mentoring and leadership skill.
• Strong commercial and business acumen skills.
• Significant client facing experience with the ability to build strong working relationships.
• Natural negotiation, influencing and problem-solving skills.
• Excellent communication skills.
• Strong data analysis skills capable of creating and understanding statistical reports.
• Skilled in driving innovation, change and continuous improvement initiatives.

This amazing role comes with a competitive salary, company car or car allowance, bonus, private medical and much more! So, why not apply today to join our amazing Contract Logistics team.

WHAT DO WE HAVE TO OFFER?

With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement with a fantastic holiday buy scheme, pension and life assurance along with access to an employee benefits platform that offers discounts on gym memberships and money off vouchers for a diverse range of retail, travel and hospitality brands. There’s no doubt that you will be compensated for your hard work and commitment so if you’d like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.

ABOUT TOMORROW

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.

CEVA Logistics UK&I is committed to attracting, acquiring and retaining the best possible candidates in an equal and inclusive way that is consistent with employment legislation and best practice. We aim to select the best available person for every vacancy irrespective of age, disability, colour, race, nationality, ethnic or national origin, religion or belief, political beliefs, sex, sexual orientation, gender reassignment and marital or civil partnership status.
Please note that candidates will be subject to the necessary right to work checks for the UK and Ireland. IND1