Contract Manager

Boden Group; England; On-site; GBP 45,000 - 70,000; Full time

Job summary

A facilities maintenance company is seeking a skilled Contract Manager to drive strategic leadership for a major client contract. The role demands proven experience in contract management, excellent commercial acumen, and strong client engagement skills. You'll oversee contract performance while maintaining a trusted relationship with clients. The position offers a chance to grow within a supportive environment focused on development and empowerment.

Benefits

33 days holiday including bank holidays

Option to Buy/Sell up to 5 days holiday

Employee rewards platform with discounts

Employee assistance program

Qualifications

• Experience in contract management within FM, estates, or a related sector.
• Strong commercial and fiscal management skills.
• Ability to manage senior managers or large teams.

Responsibilities

• Provide strategic leadership and oversight of the contract.
• Set the contract's strategic direction aligned with client objectives.
• Lead meetings on performance, risk, finance, and priorities.

Skills

Contract management experience

Commercial management skills

Client-facing skills

Analytical thinking

Relationship management

Education

Level 5 qualification in Facilities Management or related field

NEC3/NEC4 Contract Management certification

Job description

Overview

Are you looking for an opportunity to grow your skills within a business that prides itself on developing and empowering its people. Boden Group deliver facilities maintenance services and project works to the Ministry of Defence and commercial clients at multiple sites in the South West and South East. We're hiring a proven Contract Manager to provide strategic leadership across a high-profile client contract, ensuring excellence in delivery and commercial growth.

We offer

• 33 days holiday, inclusive of bank holidays.
• Option to Buy/Sell up to 5 days holiday per year.
• Employee rewards platform with discounts on shopping, leisure activities, and utilities.
• Employee assistance program offering free counselling sessions.
• Car Benefit Scheme

Main duties of the role

• Provide strategic leadership and oversight of the contract, supporting and holding the Service Delivery Manager and management team accountable.
• Set the contract\'s strategic direction, aligning with client objectives and organisational goals to position us as the strategic partner of choice.
• Lead regular meetings on performance, risk, finance, and priorities, implementing improvement strategies and proactively identifying opportunities for innovation and added value.
• Promote collaboration across operational, commercial, and support teams to ensure consistent, excellent service delivery and compliance with contractual, statutory, and company policies.
• Maintain a strong understanding of the client\'s structure, strategy, and priorities to align services effectively.
• Act as senior client contact, leading strategic meetings, reviews, audits, and performance discussions while maintaining a trusted and transparent relationship.
• Manage client escalations and sensitive issues diplomatically, ensuring swift resolution and clear communication.
• Takes full responsibility for the contract\'s commercial performance, achieving financial targets, revenue, and margin objectives.
• Oversee budgets, forecasts, and cost control processes, collaborating to monitor and report on performance.
• Review commercial variations, proposals, and contract amendments with the Commercial team to manage change.
• Identify and manage contractual risks and opportunities, implementing agreed improvements to enhance efficiency, profitability, and service standards.
• Lead and support the management team, promoting accountability, teamwork, high performance, and continuous improvement.
• Identify talent and succession needs, supporting development of key roles and collaborating with HR and leadership to ensure the team meets future requirements.
• Represent the business at client/stakeholder meetings, industry events, and partner forums.
• Promote the organisation\'s values, standards, and reputation at all times.

Required Skills and Abilities

Essential:

• Proven experience in contract management within FM, estates, or a related sector.
• Strong commercial and fiscal management skills with a record of delivering successful contract outcomes.
• Experience managing senior managers or large multi-disciplinary teams.
• Excellent client-facing skills, with a track record of building and sustaining long-term partnerships.
• Knowledge of compliance, governance, and risk management in a contract environment.
• Excellent communication and relationship management skills, able to influence and build trust.
• Strong organisational skills with the ability to manage competing priorities.
• Analytical thinker, able to interpret complex information and make informed decisions.

Desirable:

• Recognised level 5 qualification or above in Facilities Management, Procurement or Contract Management (CIPS, CMI, ILM, IWFM).
• NEC3 or NEC4 Contract Management certification.

We actively encourage applications from all sections of the community, including carers, care leavers, people with disabilities, those not in education, employment or training (NEETs), and individuals from disadvantaged or underrepresented backgrounds. We recognise the value of a diverse workforce and aim to ensure our recruitment processes are free from bias and discrimination. If you require any adjustments during the recruitment process, please let us know and we will do our best to support you.

We look forward to hearing from you