Contract Manager

CBW Staffing Solutions Limited; Dartford; Hybrid; GBP 60,000 - 65,000; Full time

Job summary

A leading building maintenance contractor in Dartford is seeking a Contract Manager to oversee multi-site operations across Kent and London. This role involves ensuring high client satisfaction, meeting KPIs, and leading a site team. Ideal candidates will have a relevant apprenticeship and proven experience in managing mobile businesses. Excellent communication and people management skills are essential for success. Competitive salary of up to £65k plus a car or car allowance is offered.

Qualifications

• Experience in managing mobile businesses is essential.
• Capable of problem-solving under pressure with innovative solutions.
• Strong commitment to quality and professionalism.

Responsibilities

• Ensure high client satisfaction levels and develop contract responsibilities.
• Maintain and demonstrate knowledge of the contract during reviews.
• Meet KPIs and SLAs for all works orders.
• Lead and manage the site team effectively.

Skills

Problem-solving

People management

Team collaboration

Communication skills

Education

Recognised apprenticeship

Fully qualified (C&G, HNC/HND)

Job description

Overview

Contract Manager – Multi Site - Commercial Maintenance – Kent/London - up to 65k plus car or car allowance.

Would you like to work for an established, stable building maintenance contractor? Do you have experience of managing multi‑site contracts? Would you like to have the flexibility to work from the Kent based office or client's London premises? If so, this could be the role for you…

One of the established names in the commercial building maintenance industry is looking to recruit a multi‑site contract manager to cover a number of key commercial properties in and around Central London.

They are looking for a Contract Manager who will be able to provide a first class customer service and be able to organise, manage and motivate their team.

Most time will be spent during the week based out of the Kent office with travel to each of the locations as and when needed.

The hours of work are Monday to Friday, 8‑5 and the main duties of the role are as follows:

Responsibilities

• Ensure client satisfaction levels are at a constantly high level, leading to development of the contract to increase the portfolio/contract responsibilities.
• Ensure contractual levels are obtained and superseded and an in depth knowledge of the contract is maintained and demonstrated on the internal monthly contractual review meetings with the senior management team.
• Ensure contractually agreed KPIs / SLAs are met.
• Attend strategic contractual/operational meetings with the client on a weekly basis, or as required.
• Ensure successful completion of all reactive and PPM works orders to ensure timely completion and close out, meeting KPIs and SLAs as necessary.
• Provide leadership and management to the site team as necessary.

Qualifications

• Recognised apprenticeship and fully electrically or mechanically qualified to recognised level i.e. C&G, HNC/HND.
• Proven experience and involvement in managing mobile businesses.
• A strong and committed team player capable of prioritising and solving problems often under pressure, utilising innovative solutions.
• Must be a team player committed to working in a quality and professional environment.
• Strong people management skills.
• Excellent written and verbal communication skills.