Contract Manager

Carlisle Support Service; Birmingham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading security services provider is seeking a dynamic Contract Manager to oversee a UK-wide security services contract. You will be responsible for ensuring service delivery aligned with customer KPIs while maintaining strong client relationships. The ideal candidate has proven experience in managing contracts within the security sector and excellent leadership skills. The role offers comprehensive benefits and opportunities for career progression.

Benefits

Health and Wellbeing Plans

23 days paid holiday increasing to 25 after 2 years

Discounts and Cashbacks

Paid Volunteering days

Employee Assistance Program

Refer a Friend Scheme

Cycle to Work Scheme

Bonus

Travel Allowance

Qualifications

• Proven experience in managing contracts in the security services sector.
• Strong understanding of KPI management and financial performance metrics.
• Excellent leadership and people management skills required.

Responsibilities

• Ensure consistent achievement of customer KPIs across all contracted sites.
• Monitor and report on contract performance.
• Manage all weekly hours and payroll.

Skills

Proven experience in managing national or multi-site contracts

Strong understanding of KPI management

Excellent leadership and people management skills

Ability to build and maintain effective client relationships

Experience in implementing technology solutions

Strong analytical and problem-solving abilities

Willingness to travel extensively

Job description

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Job Introduction

The benefits

• Health and Wellbeing Plans
• 23 days paid holiday increasing to 25 after 2 years
• Discounts and Cashbacks
• Paid Volunteering days
• Employee Assistance Program
• Refer a Friend Scheme
• Cycle to Work Scheme
• Bonus
• Travel Allowance

The role

Carlisle Security Services is seeking a dynamic and results-driven Contract Manager to oversee a UK-wide security services contract. This pivotal role ensures the delivery of high-quality service aligned with customer KPIs and internal financial targets. The successful candidate will be responsible for staffing levels across all sites, maintaining strong client relationships, and driving innovation through technology-led solutions.

Your core role will include but not be limited to the following activities

• Ensure consistent achievement of customer KPIs across all contracted sites.
• Monitor and report on contract performance, identifying areas for improvement
• Provide quarterly efficiency and technology led solutions innovations report.
• Manage all weekly hours and payroll
• Complete monthly reports and KPI schedules
• Lead contract recruitment activities for all sites
• Manage training matrix and training plans for all sites
• Deliver against internal financial targets, including cost control and budget adherence.
• Identify and implement cost-saving initiatives without compromising service quality.
• Maintain appropriate staffing levels at each site, including oversight of site supervisors.
• To support the client with all additional cover needs.
• In the event of an emergency to be a point of escalation out of hours for the Ops Support Team.
• Collaborate with internal Regional Contract Managers for local support and escalation.
• Build and maintain strong relationships with client contacts at each site and main central customer
• Act as the primary point of contact for strategic and operational matters.
• Conduct monthly site visits to ensure service delivery standards and client satisfaction.
• To conduct a minimum of one out of hours visit per month.
• Provide leadership and support to on-site teams.
• Lead the implementation of innovative solutions across the contract.

The ideal candidate

• Proven experience in managing national or multi-site contracts, preferably in the security services sector.
• Strong understanding of KPI management and financial performance metrics.
• Excellent leadership and people management skills.
• Ability to build and maintain effective client relationships.
• Experience in implementing technology solutions within operational environments.
• Strong analytical, problem-solving, and decision-making abilities.
• Willingness to travel extensively across the UK.

Contract Manager role for a national portfolio covering sites from Yorkshire, through the Midlands, down to the south of London.

Successful candidates will be required to provide original documentation for detailed screening and vetting processes.

This could include the following: passport / driving licence / utility bill dated in the last 3 months / HMRC letter / original bank statement / original payslip / birth certificate / a valid share code.

About us

Join a growing market-leading brand of support services to work with the UK's largest brands such as Tottenham Hotspur Stadium, Jaguar Land Rover, Tesco, BBC StudioWorks, and many more.

Carlisle currently employees over 5,000 dedicated and enthusiastic staff members to deliver events, security cleaning, and retail facilities support services across the UK's most renowned sites and critical infrastructure.

Apply today to find out more and embark on an exciting career journey filled with unrivalled recognition schemes and progression opportunities aimed at helping you achieve your true potential.

Equality, Diversity, and Inclusion

At Carlisle, we are committed to Equality, Diversity, and Inclusion in all areas of employment, recruitment and selection, training, development, and promotion.

In all situations people will be judged solely on merit or ability.