Contract Manager

IO Associates; Billinghay; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

IO Associates is seeking a Contract Manager for a hybrid role in Lincoln. You will take ownership of a diverse portfolio of customer-facing agreements, coordinating with Commercial, Legal, Finance, Product, and Operations teams to lead drafting, reviews, renewals, and client negotiations.

The role emphasizes commercial contract experience, attention to detail, and the ability to communicate complex concepts clearly to stakeholders. Public sector and healthcare frameworks familiarity is a plus.

Qualifications

• Proven background drafting, reviewing, and negotiating customer-facing contracts.
• Excellent attention to detail with ability to manage competing priorities.
• Strong written and verbal communication, capable of leading discussions with customers.

Responsibilities

• Draft, review, amend, and negotiate customer-facing contracts (SaaS, SLAs, DPAs).
• Lead negotiation discussions with customers and translate legal concepts for non-legal stakeholders.
• Oversee contracts from drafting through renewal or termination, with compliance to frameworks.

Skills

Commercial contract experience

Detail-oriented

Clear communicator

Independent

Tools

Salesforce CRM

Job description

Role: Contract Manager

Location: Lincoln (Hybrid; 2 to 3 days per week in-office)

Salary: £40,000 - £55,000 depending on experience

We are recruiting on behalf of an established, market-leading Healthcare Technology & Software provider looking for an experienced Contract Manager to join their commercial team.

In this role, you will take true ownership of a diverse portfolio of customer-facing agreements, bridging commercial objectives and customer requirements while mitigating risk. You will work cross-functionally with Commercial, Legal, Finance, Product, and Operations teams to lead drafting, reviews, renewals, and direct client negotiations.

Key Responsibilities

• Contract Drafting & Negotiation: Draft, review, amend, and negotiate customer-facing commercial contracts (SaaS agreements, SLAs, DPAs, licensing terms, variation letters).
• Stakeholder & Client Engagement: Lead negotiation discussions directly with customers, translating complex legal/commercial concepts clearly to non-legal stakeholders.
• Full Lifecycle Management: Oversee contracts from initial drafting and internal sign-offs through to execution, performance tracking, renewal, or termination.
• Process & Framework Optimisation: Support the rollout of a formal contract playbook, maintain clause libraries and fallback positions, and optimise CRM/Salesforce tracking.
• Compliance & Governance: Align agreements with public sector and healthcare frameworks, support customer due diligence questionnaires, and review DPIAs.

What We're Looking For

• Commercial Contract Experience: Proven background drafting, reviewing, and actively negotiating customer-facing commercial agreements (not just administrative date-tracking).
• Detail-Oriented & Independent: Exceptional eye for detail with the ability to manage competing priorities, spot hidden risks, and operate autonomously.
• Clear Communicator: Strong written and verbal communication skills with the confidence to lead customer-facing commercial discussions.
• Valuable Backgrounds (Desirable): Experience in HealthTech, SaaS/Software, NHS/public sector frameworks, or data protection. Familiarity with Salesforce CRM is a bonus.
• (Note: A formal legal qualification is not required-practical commercial contract expertise is what matters most.)