Contract Management Officer

Gateshead Council; Gateshead; Hybrid; GBP 32,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

Local Government Pension

28 days annual leave (plus 2 after 5)

Flexible and hybrid working

Career development opportunities

Health and wellbeing resources

Cycle to work scheme

Salary sacrifice benefits

Job summary

Gateshead Council is seeking a Contract Management Officer to oversee contract reviews and monitoring across adult services. You will analyse data, build partnerships with providers and service users, and support strategic planning to deliver value for money and positive community outcomes.

The role emphasizes strong analytical skills, communication, and collaboration with a wide range of stakeholders in a dynamic health and social care environment.

Qualifications

• Strong foundation in health and social care with knowledge of policy, legislation, and regulatory frameworks.
• Ability to analyse data and prepare reports for strategic planning.
• Experience building partnerships with providers, service users and stakeholders.

Responsibilities

• Analyse and communicate information with commissioning colleagues to support strategic planning.
• Carry out contract reviews and monitor programmes for high-quality, cost-effective services.
• Develop and maintain relationships with partners and service users to ensure quality services.
• Assist in development of specifications, contracts, and procurement of services.
• Create documentation and systems for monitoring services and contract compliance.
• Undertake specific project work as directed by the Commissioning Officer or Director.
• Collect and analyse statistical information to inform service development.
• Support provider/market development and new service delivery models.
• Attend meetings with Officers, Members, agencies, service users and carers.

Skills

Analytical mindset

Data analysis

Stakeholder engagement

Written communication

IT skills

Education

A Levels (or equivalent)

Job description

As a Contract Management Officer, you will play a vital role in ensuring high-quality, safe and effective services for vulnerable adults. Working at the heart of commissioning and service delivery, you will analyse data, manage contracts and build strong partnerships to drive continuous improvement. You will oversee service monitoring, contribute to strategic planning and support the development of innovative, customer-focused solutions that deliver value for money and positive outcomes for communities. What you'll get to do:

• Analyse and communicate information with commissioning colleagues and operational support staff to assist in strategic planning and ensure safe and effective service delivery.
• Carry out contract reviews and follow up reports across commissioned services, establishing and maintaining effective scheme review and inspection programmes to ensure high-quality, cost-effective services that safeguard vulnerable adults.
• Develop and maintain relationships with a range of partners and service users to ensure that the planning, monitoring, review, and delivery of contracted services ensures the ongoing provision of customer-focused, quality services.
• Assist in the development of specifications, contracts and procurement of services including accreditations and financial checks.
• Create documentation and implement systems for monitoring services, incorporating quality control and assurance, to ensure contract compliance.
• Undertake specific project work as directed by the Commissioning Officer or Director.
• Collect, prepare and analyse statistical and other information effectively to inform future service development as required.
• Assist with provider/market development and implementing best practice and new models of service delivery.
• Attend and contribute to meetings with Officers, Members, other statutory and independent agencies, service users and carers.
  A strong foundation in health and social care with knowledge of relevant policy, legislation, and regulatory frameworks, backed by A Levels (or equivalent) or demonstrable experience.
• Confidence communicating with impact able to engage and influence a wide range of stakeholders, from service users to senior colleagues, with clarity and professionalism.
• Relationship-building expertise skilled at creating and maintaining effective partnerships that support high-quality, person-centred services.
• A sharp analytical mindset able to gather, interpret and use data and information to inform decision-making and drive service improvements.
• Excellent written communication skills experienced in producing clear, concise reports for a variety of audiences, both internal and external.
• Resilient and organised approach to work confident working independently, prioritising competing demands and making sound decisions, while also contributing effectively as part of a team.
• Strong numerical and digital skills comfortable managing financial information or using data, with solid IT skills and a focus on delivering efficient, value-for-money services.
  Do you want to help make Gateshead a place where everyone thrives? If that sounds like you, keep reading - we might be the perfect match.

We're delighted that you're interested in working with us. You'd be joining us at a very exciting time. We pride ourselves on our ambitious and forward-thinking approach to taking care of Gateshead and its people, and we passionately believe that our employees reflect that spirit in truly enabling Gateshead to thrive. At Gateshead Council you'd be a highly valued member of a team that recognises and respects the skills that you bring to your role, encourages creativity and passionately advocates a great work / life balance. Our actions speak louder than words, and with flexi-time and hybrid working available across many of our roles, as well as a full suite of outstanding employee benefits, we're confident that it isn't just the salary that attracts our staff. Turn insight into action. Improve lives every day. The Commissioning, Performance and Service Development Service at Gateshead Council plays a vital role in improving the lives of local people by ensuring high-quality, effective services are designed, delivered, and continuously improved. The service leads on identifying needs across adult social care, children's services, and education, shaping and commissioning services in partnership with providers and stakeholders to achieve the best outcomes for residents. It also oversees performance management, giving a clear understanding of how well services are supporting people, while driving service improvement through insight, innovation, and learning. With responsibility for areas such as home-to-school transport, complaints and feedback, and strategic development, the service is at the heart of shaping responsive, efficient, and forward-thinking services that meet the needs of Gateshead's communities.

• Competitive Salary: We offer fair and transparent pay that reflects your skills and experience.
• Outstanding Pension Scheme: We don't just offer a great salary - we invest in your future too. Find out what benefits a Local Government Pension provides: https://twpf.info
• Generous Annual Leave: Enjoy 28 days of annual leave, rising to 32 days after 5 years (2 of which can be fixed by the Council), plus the option to buy up to 10 extra days.
• Flexible Working Hours: Benefit from up to 26 flexi days per year (subject to business needs), giving you more control over your time.
• Hybrid & Flexible Working: We support a healthy work-life balance with flexible and hybrid working options.
• Learning & Development: Access a wide range of training, development, and progression opportunities to help you grow your career.
• Health & Wellbeing Support: From discounted gym memberships through our partner GLL to mental health resources, we care about your wellbeing.
• Cycle to Work Scheme: Save money and stay active with our tax-efficient cycle to work programme.
• Electric & Hybrid Car Scheme: Get behind the wheel of a brand-new electric or hybrid vehicle through our salary sacrifice car scheme in partnership with NHS Fleet Solutions - a cost-effective, environmentally friendly way to drive (after 12 months service).
• Exclusive Discounts & Salary Sacrifice: Through our VIVUP employee benefits platform, enjoy discounts on shopping, travel, and services - plus salary sacrifice options on white goods, electronics, and more, helping you spread the cost of essential purchases (after 6 months service