Contract Management and SRM Officer

ROYAL BOROUGH OF KENSINGTON AND CHELSEA; Camden Town; On-site; GBP 60,000 - 80,000; Full time

Job summary

A local government council in Camden Town seeks a Contract Management and Supplier Relationship Management Officer. This role involves developing contract management practices, supporting contract owners, and training colleagues. The ideal candidate should have experience in contract and supplier management, strong communication skills, and a proactive attitude towards continuous professional development. The position is pivotal in ensuring the delivery of essential services and enhancing value for money in public procurement.

Benefits

Annual salary increases

Cost of living adjustments

Qualifications

• Strong experience with contracts and suppliers in public or private sector.
• Ability to advise senior officers and implement policies.
• Experience managing projects and training others.

Responsibilities

• Lead in developing best practices for contract management.
• Support contract owners in achieving high-quality outcomes.
• Train and develop colleagues in contract management.

Skills

Contract management

Supplier relationship management

Strong communication skills

Analytical skills

Project management

Job description

Overview

Strengthen how we manage our contracts, build lasting supplier partnerships and deliver value for our residents. As our new Contract Management and Supplier Relationship Management (SRM) Officer, you’ll take the lead on developing and embedding best practice in how we manage and deliver contracts across the Council. Working at the heart of the Strategic Procurement Service, your expertise will help us get the most out of our contracts, improving performance, building better relationships with suppliers and achieving long-term value for money.

Working Style

You’ll be based in the Borough for 3 days a week, playing a key role in serving the local community. Whether you’re working on the frontline or behind the scenes, you’ll be part of a dedicated team making a real difference to residents’ lives.

What You’ll Be Doing

This is a new and exciting role where you’ll shape how we deliver contract management and supplier relationship management at RBKC. Acting as the Council’s Practice Lead, you’ll drive the continuous improvement of contract management standards across all departments.

Your day‑to‑day will include embedding the Council’s Contract Management Framework (CMF), supporting contract owners to deliver high‑quality outcomes, and building a consistent, professional approach to supplier management. You’ll provide expert advice on contract delivery, KPIs, and governance, helping teams across the organisation monitor performance and manage supplier risk effectively.

A key part of your role will be developing people. You’ll train and support colleagues across RBKC, helping to build a strong community of contract managers who share learning and good practice. By doing so, you’ll directly improve how we manage contracts that deliver essential services for residents.

You’ll also play a key role in supporting the Council’s medium‑term financial strategy, identifying opportunities for greater efficiency, increased income and smarter contract outcomes. You’ll contribute to corporate reporting, lead on market and supplier risk assessments, and advise on complex commercial or negotiation matters.

This is a strategic role with tangible impact. You’ll help shape new policies and guidance, support the Council in meeting Public Procurement Regulations (2025), and work on cross‑cutting issues such as Social Value, carbon reduction, modern slavery and innovation. You’ll also support work linked to the Grenfell Inquiry recommendations, ensuring our contract management approach reflects our commitment to accountability and excellence.

Profile

You’ll be a proactive, commercially minded professional with strong experience working with contracts and suppliers, whether in the public or private sector. You’ll bring the confidence to advise senior officers and the practical expertise to turn good policy into everyday practice. Strong communication and relationship‑building skills are essential; you’ll need to work collaboratively across the Council, supporting a wide range of contract owners, commissioners and suppliers. You’ll have the ability to analyse complex contractual and commercial arrangements, apply sound judgement and negotiate effectively to secure positive outcomes.

You’ll combine strategic insight with hands‑on delivery, using excellent organisational and project management skills to balance multiple priorities. Experience providing training or guidance to colleagues would be a real advantage.

You’ll also be committed to your own continuous professional development (CPD) in contract and supplier relationship management, keeping up to date with best practice and evolving regulations. Above all, you’ll embody our values – Putting Communities First, Respect, Integrity and Working Together – and lead by example in everything you do.

What We Offer

At RBKC we’re all in, investing in our people, our communities and our future. You’ll be joining a growing, ambitious and supportive Strategic Procurement team focused on delivering smarter, more sustainable outcomes for residents. This is a new role, giving you the freedom and responsibility to make a lasting mark by shaping how we manage contracts across the organisation.

You’ll have the chance to work on some of the Council’s most important contracts and to build relationships that deliver measurable financial and social value. With Government funding pressures increasing, your work will directly influence how the Council continues to provide high‑quality, efficient services for our communities.

Pay and Benefits

We are committed to fair, transparent and consistent pay practices. New hires will start at the minimum of the advertised salary range. Employees receive annual salary increases until they reach the top of the pay scale. In addition, employees will receive any agreed cost of living pay rises.

Location: Kensington and Chelsea – our borough is home to diverse communities, thriving businesses and unique local places. Everything we do is focused on supporting our residents, strengthening our approach and creating a fairer borough.