Contract Lead

Interaction Recruitment; Bellshill; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A reputable recruitment agency is seeking a Contract Lead in the UK to manage key customer relationships and ensure contract delivery excellence. The role demands strategic thought, strong negotiation, and relationship-building skills with stakeholders. Candidates should have at least 3 years of experience in strategic B2B accounts and leadership. Benefits include flexible working, generous annual leave, and performance-related bonuses.

Benefits

25 days’ annual leave plus bank holidays

Enhanced family leave

Company pension scheme

Private healthcare

Performance-related bonus plan

Company car or car allowance

Business travel expenses reimbursed

Employee recognition and rewards programme

Employee Assistance Programme (EAP)

Structured learning and development opportunities

Qualifications

• Minimum of 3 years’ experience managing strategic B2B accounts.
• Demonstrable experience in contract leadership.
• Experience managing large-scale contracts.
• Financially astute with a solid understanding of commercial models.
• Strong negotiation and communication skills.

Responsibilities

• Serve as the primary point of contact for the contract.
• Lead the delivery of contractual obligations.
• Track and report on KPIs.
• Manage vendor relationships and ensure catalogue expansion.
• Identify and implement opportunities for service improvement.

Skills

Contract leadership

Negotiation

Communication

Planning and organization

Analytical skills

Strategic selling

Consultative skills

Self-starter

Tools

Microsoft Excel

Microsoft PowerPoint

SharePoint

Microsoft Teams

Job description

Job Title: Contract Lead

Reports To: Strategic Contracts Director
Location: Hybrid – Must be based in Glasgow, Aberdeen or Chesterfield or surrounding areas.

Salary: Competitive

Hours of work: Monday to Friday

Job Description:

As Contract Lead, you will manage and expand the relationship with a key strategic customer, ensuring delivery excellence across all business units associated with the contract. This is a busy, varied, and challenging position, ideal for someone with experience managing high-profile, complex B2B customer accounts. The role requires a dynamic, ambitious, and autonomous individual who thrives in a fast-paced environment, is eager to learn, and is passionate about exceeding targets while delivering exceptional service.

Responsibilities

• Serve as the primary point of contact for the contract, developing strong, long-term relationships with key customer stakeholders and decision-makers.
• Lead the delivery of contractual obligations, including service levels, implementation of supply chain services such as vendor‑managed inventory (VMI), catalogue implementation, and subsequent governance.
• Track and report on KPIs such as OTIF, product quality, savings, and catalogue compliance. Support monthly insights reporting and MBR pack development and delivery.
• Oversee the approved tools list, manage vendor relationships, and ensure catalogue expansion aligns with your customer’s operational needs.
• Identify and implement opportunities for service improvement and growth, including procurement initiatives, packaging changes, and stock optimisation.
• Engage and develop relationships with internal stakeholders (Operations, Central Sales, Purchasing, Commercial, IT, Legal) to ensure seamless service delivery and contract compliance.
• Tailor solutions to meet the evolving needs of the contract, ensuring customer requirements and contractual obligations are met.
• Attend and contribute to key stakeholder meetings, monthly and quarterly reviews, and supplier engagement activities.
• Protect and grow the contract by identifying opportunities to increase relevance and reduce costs.
• Maintain awareness of industry developments and company strategy to ensure proactive, value‑added service delivery.

Experience

Required

• Minimum of 3 years’ experience managing strategic B2B accounts.
  Experience in the utilities, MRO, or industrial sectors is advantageous and preferred but not essential.
• Demonstrable experience in contract leadership, including VMI programmes, catalogue governance, and KPI reporting.
• Experience managing large‑scale contracts and working with corporate clients and varying levels of customer stakeholders.
• Financially and commercially astute, with a solid understanding of company commercial models and finances.
• Consultative and strategic selling experience with a proven record of exceeding sales targets.
• Strong negotiation, communication, and presentation skills.
• High energy, self‑starter with excellent planning, organisation, and time management skills.
• Demonstrates a strong willingness and ability to learn quickly and adapt to new challenges.

Desirable

• Advanced proficiency in Microsoft Excel (including pivot tables, data modelling, dashboard creation, and complex formulas).
• Advanced proficiency in Microsoft PowerPoint (high‑impact presentations for senior stakeholders).
• Strong analytical skills in assessing and interpreting customer business data; confident presenting operational/service delivery KPIs.
• Background and experience in the industrial, MRO or utilities sectors.
• Supply chain management experience and technical/product knowledge of MRO.
• Experience using SharePoint and Teams.

Benefits

• 25 days’ annual leave plus bank holidays
• Enhanced family leave (maternity, paternity, adoption, shared parental)
• Company pension scheme with employer contributions
• Private health care and life assurance
• Performance‑related bonus plan
• Company car or car allowance
• Business travel expenses reimbursed
• Employee recognition and rewards programme
• Employee Assistance Programme (EAP)
• Structured learning and development opportunities
• Flexible/hybrid working – but candidate should be aware that there will be regular travel and working from the office required.

If interested, APPLY NOW! Alternatively, please send a copy of your CV to [e-mail]