Contract Director - Surrey

One Retail; Addlestone; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading facilities management company in the UK seeks a Contract Director in Addlestone. You will oversee soft FM services, ensuring financial performance and compliance, while leading a high-performing team. The ideal candidate has substantial experience in Soft FM management and excellent negotiation skills. The position offers competitive rewards and a broad benefits package.

Benefits

Contributory pension scheme

Career development programmes

Access to a Digital GP and healthcare benefits

Discounts with leading brands

Free wellness and mindfulness classes

Qualifications

• Significant experience in a senior management role within Soft FM.
• Strong financial management skills with a track record of driving revenue growth.
• Demonstrated ability to lead and inspire teams.

Responsibilities

• Oversee financial performance of soft FM operations.
• Manage and monitor soft FM contracts ensuring compliance.
• Lead day-to-day operations ensuring high standards.

Skills

Financial management

Leadership

Negotiation

Problem-solving

Job description

Contract Director - Surrey

We are looking for experienced and commercially‑minded Contract Directors to manage a full Soft Facilities Management (FM) service.

This is a pivotal role, responsible for ensuring the efficient and effective delivery of all soft FM services, including cleaning, catering, and other services, while driving financial performance and enhancing customer satisfaction.

This role involves strategic planning, contract negotiation, compliance monitoring and team leadership, fostering a high‑performance culture, to ensure that our contracts are managed efficiently and effectively. The ideal candidate will possess a strong background in Soft FM Contract management, excellent negotiation skills, and the ability to work collaboratively with various stakeholders.

Key Responsibilities:

• Commercial Management: Oversee the financial performance of the soft FM operations, including budgeting, forecasting, and cost control, ensuring services are delivered within budget and maximising revenue opportunities.
• Contract Management: Manage and monitor all soft FM and retail contracts, ensuring compliance with service level agreements (SLAs) and key performance indicators (KPIs).
• Operational Excellence: Lead the day‑to‑day operations of the soft FM and retail services, ensuring high standards of service delivery, safety, and customer satisfaction.
• Stakeholder Engagement: Build and maintain strong relationships with key stakeholders, including hospital management, service providers, and suppliers, ensuring alignment and collaboration.
• Team Leadership: Manage and develop a high‑performing team, fostering a culture of excellence, accountability, and continuous improvement.
• Risk Management: Identify and mitigate risks related to service delivery, compliance, and financial performance, ensuring a safe and secure environment for patients, staff, and visitors.

Qualifications and Experience:

• Proven Experience: Significant experience in a senior management role within Soft FM.
• Commercial Acumen: Strong financial management skills with a track record of driving revenue growth and managing budgets effectively.
• Leadership Skills: Demonstrated ability to lead and inspire teams, with excellent communication, negotiation, and interpersonal skills.
• Contract Management: Experience in managing large‑scale contracts and service providers, with a focus on quality, compliance, and cost‑effectiveness.
• Customer Focus: A commitment to delivering exceptional customer service, with an understanding of the unique challenges of a healthcare environment.
• Problem‑Solving: Strong analytical and decision‑making skills, with the ability to think strategically and resolve complex issues.

What We Offer

We believe in recognising talent and supporting our people with competitive rewards and a broad benefits package, including:

• Contributory pension scheme
• Career development via our Career Pathways and MyLearning programmes
• Access to a Digital GP and wider healthcare benefits for you and your family
• Discounts with leading travel, retail, and grocery brands
• Cinema ticket savings and exclusive lifestyle rewards
• Free wellness and mindfulness classes
• Access to offers you can share with family and friends

About Us

At Compass Group UK&I, we are committed to creating an inclusive and supportive workplace. We value the diverse perspectives and talents each colleague brings and are proud to promote equality, growth, and opportunity for all.

Diversity is Our Strength.

If you are ready to take on a high‑impact leadership role in a vital NHS setting, we want to hear from you.