Contract Director - Addenbrookes

One Retail; Cambridge; On-site; GBP 125,000 - 150,000; Full time

Job summary

A leading facilities management service provider in Cambridge is seeking an experienced Contract Director to oversee Soft Facilities Management services for NHS partners. This pivotal role focuses on driving operational excellence and fostering partnerships while leading a high-performing team. The ideal candidate has significant experience in managing FM contracts in healthcare environments and strong commercial acumen. A comprehensive benefits package is offered, enhancing career development and wellbeing.

Benefits

Contributory pension scheme

Career Pathways and MyLearning programmes

Digital GP access

Exclusive travel discounts

Food shop discounts

Cinema ticket discounts

Cash rewards

Free wellness and mindfulness classes

Share discounts with friends and family

Qualifications

• Proven senior leadership experience in Soft FM contract management, ideally in healthcare.
• Strong commercial and financial acumen with a record of driving efficiency and revenue growth.
• Skilled in contract management, with experience overseeing large-scale service delivery.
• A people-focused leader with excellent communication, negotiation, and stakeholder management skills.

Responsibilities

• Lead financial performance across Soft FM and retail operations.
• Ensure compliance with SLAs, KPIs, and NHS standards across all services.
• Oversee service delivery, embedding high standards in safety, quality, and customer satisfaction.
• Build collaborative relationships with NHS partners and service providers.
• Inspire and develop high-performing teams.

Skills

Leadership experience in Soft FM contract management

Commercial acumen

Contract management skills

Communication skills

Customer service focus

Problem-solving ability

Job description

Contract Director - Addenbrookes

Contract Director - Soft Facilities Management

Location: Cambridge
Salary: Competitive + benefits

We are proud to partner with the NHS to deliver high-quality Soft Facilities Management (FM) services, with a strong emphasis on cleaning, to create safe, welcoming, and well-managed healthcare environments. As we continue to grow, we are seeking experienced and commercially minded Contract Directors to lead the delivery of our full range of Soft FM services across hospital sites.

This is a pivotal leadership role, responsible for ensuring operational excellence across cleaning, catering, portering and retail services - while driving commercial performance, enhancing patient and visitor experiences, and building trusted partnerships with NHS teams.

Key Responsibilities

• Commercial Management: Lead financial performance across Soft FM and retail operations, overseeing budgets, forecasting, and cost control while maximising revenue opportunities.
• Contract Management: Ensure compliance with SLAs, KPIs, and NHS standards across all services, driving consistent quality and value.
• Operational Excellence: Oversee day‑day service delivery, embedding high standards in safety, quality, and customer satisfaction.
• Stakeholder Engagement: Build strong, collaborative relationships with NHS partners, service providers, and suppliers.
• Team Leadership: Inspire and develop high‑performing teams, fostering a culture of accountability, inclusion, and continuous improvement.
• Risk Management: Proactively identify and mitigate operational and financial risks, ensuring safe and secure environments for patients, staff, and visitors.

Qualifications & Experience

• Proven senior leadership experience in Soft FM contract management, ideally in healthcare.
• Strong commercial and financial acumen with a record of driving efficiency and revenue growth.
• Skilled in contract management, with experience overseeing large‑scale service delivery.
• A people‑focused leader with excellent communication, negotiation, and stakeholder management skills.
• Committed to delivering outstanding customer service in complex and high‑pressure environments.
• Strategic thinker with strong problem‑solving and decision‑making ability.

What We Offer:

We ensure you’re rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

• Contributory pension scheme
• Grow your career with our Career Pathways and MyLearning programmes
• Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
• Exclusive travel discounts with TUI, Expedia, Booking.com and many more
• Save money on your food shop with discounts on Tesco, Sainsbury’s, Morrisons and many more
• Up to 44% off cinema tickets to enjoy your favourite blockbuster
• Receive cash rewards every time you spend and use them on a wide range of brands
• Un‑wind with us with free wellness, mindfulness and exercise classes
• You can share all discounts and offers with your friends and families

About Us

Compass Group UK&I wants everyone in our business to feel able to be themselves at work and to have an equal opportunity to progress their career. We want to create a culture where we respect and embrace everyone’s talents, beliefs, backgrounds, and abilities. Where our colleagues feel valued, can reach their full potential, and thrive – Diversity is Our Strength!