Contract Coordinator

Mitie Group plc.; Southall; On-site; GBP 40,000 - 50,000; Full time

Job summary

A leading facilities management company in the UK is seeking a Workplace Coordinator to oversee Technical FM services at multiple sites. This role involves coordinating service delivery, managing communications between clients and stakeholders, and ensuring compliance with service standards. The ideal candidate will have a solid background in FM service delivery, exceptional communication skills, and a proactive approach to customer service. This position offers competitive benefits and opportunities for development.

Benefits

Virtual GP access

Salary Finance scheme

Flexible lifestyle benefits

Discounts from retailers

Cycle-to-work scheme

Enhanced pension contributions

Monthly recognition awards

Diverse training resources

Qualifications

• Proven experience in FM service delivery across large-scale environments.
• Strong understanding of helpdesk workflows and QHS&E procedures.
• Excellent communication skills, confidently engaging at all levels.
• Proactive mindset with a passion for customer service.
• Effective stakeholder management and workload prioritisation.
• Familiarity with Maximo (v7.6 or higher) and scheduling tools.

Responsibilities

• Coordinate Technical FM services across multiple sites.
• Act as the central contact for Technical FM communications.
• Build relationships with stakeholders and promote service ownership.
• Manage service requests and updates via CAFM systems.
• Monitor maintenance activities for timely resolution.
• Attend meetings and provide updates on Technical FM performance.
• Champion a positive workplace environment aligned with Canon's values.

Skills

FM service delivery

Helpdesk workflows

Communication skills

Stakeholder management

Customer service

Education

IOSH certification

Tools

Maximo

Click

Job description

About the Role

Mitie is seeking a dynamic and proactive Workplace Coordinator to lead the delivery of Facilities Management (Technical FM) services across Canon's flagship building in Uxbridge and four regional UK sites. This is a high‑impact, site‑based role where you will act as a key connection between Mitie, Canon, and our service partners – ensuring seamless operations, outstanding customer service, and a collaborative team culture. You’ll be the face of Mitie TS on‑site, driving service excellence and making a real difference to the daily experience of Canon employees and visitors.

What You’ll Be Doing

• Coordinating Technical FM services across multiple sites, ensuring compliance with SLAs and client expectations.
• Acting as the central point of contact for Technical FM communications with clients, colleagues, and subcontractors.
• Building strong relationships with stakeholders and promoting a culture of ownership and responsiveness.
• Managing service requests and updates via CAFM systems (Maximo MAS, Click, SAP).
• Monitoring reactive, quoted, and planned maintenance activities – ensuring timely resolution.
• Attending regular meetings and providing structured updates on Technical FM performance and service delivery.
• Championing a positive workplace environment aligned with Canon’s values and standards.

Candidate Profile

• Proven experience in FM service delivery across multi‑occupancy or large‑scale environments.
• Strong understanding of helpdesk workflows and QHS&E procedures.
• Excellent verbal and written communication skills, with the ability to engage confidently across all levels.
• A proactive, team‑oriented mindset with a passion for customer service.
• Effective stakeholder management and workload prioritisation skills.
• Familiarity with Maximo (v7.6 or higher) and scheduling tools such as Click or MiJobs.
• IOSH certification (desirable but not essential).

Why Join Us?

At Mitie, we believe our people are our greatest asset. That’s why we offer a market‑leading benefits package designed to support your wellbeing and career growth:

• Virtual GP access for you and your household.
• Salary Finance scheme with early pay access and competitive loans.
• Flexible lifestyle benefits via our Choices platform.
• Discounts from thousands of retailers, gyms, and services through MiDeals.
• Cycle‑to‑work scheme and life cover up to four times your salary.
• Enhanced pension contributions, Save‑As‑You‑Earn, and Mitie Matching Share Plan.
• Monthly and annual recognition awards through Mitie Stars (top prize: £10,000!).
• Access to diverse training and development resources to help you grow.

Ready to make a difference in a world‑class workplace? Apply now and be part of a team that’s shaping the future of Technical FM.