Contract Coordinator

GMP Recruitment Ltd; Malvern Hills; On-site; GBP 32,000; Full time

Job summary

A specialist Windows and Doors manufacturer located in Worcestershire is seeking a dedicated Contract Coordinator to manage customer enquiries and order processing. This full-time, permanent position requires excellent communication and organizational skills, with a focus on customer satisfaction. The ideal candidate should have proven experience in customer service and logistics coordination. The role offers a competitive salary of up to £32,000 based on prior experience, along with opportunities for career development.

Qualifications

• Proven experience in customer service, contract coordination, or order processing.
• Excellent verbal and written communication skills, with the ability to engage professionally at all levels.
• Highly organized and detail-oriented, with strong administrative accuracy.
• Strong multitasking ability in a fast-paced, deadline-driven environment.

Responsibilities

• Manage the end-to-end processing of customer orders.
• Act as the primary point of contact for customers, providing updates on delivery schedules.
• Maintain regular communication with customers via phone and email.
• Coordinate activities and meet customer requirements with internal teams.
• Resolve order and delivery queries efficiently.

Skills

Customer service experience

Communication skills

Organizational skills

Teamwork

Problem-solving

Multitasking

Job description

GMP Recruitment are proud to be partnered with a highly successful, specialist Windows and Doors manufacturer located in the Worcestershire area.

We are currently recruiting on their behalf for a customer focussed Contract Coordinator to join their team on a full time, permanent basis, working from their Upton Upon Severn site. Due to the location you will need your own transportation.

On offer is a salary of up to £32,000 pending relevant, suitable previous experience.

Due to the time of year, interviews for this opportunity will not be confirmed until the New Year.

As Contract Coordinator you will actively process all customer enquiries and orders in an accurate, professional and timely manner in accordance with the company KPI's, proactively working with operational areas to provide customers with proactive communication and accurate delivery timescales by phone and email.

The ideal candidate for this position will be a customer focussed professional with strong administrative and order processing skills. Our client offers great career progression and development opportunities and excellent company benefits.

Contract Coordinator main duties:

• Manage the end-to-end processing of customer orders across Supply Only, Survey & Supply, and Survey, Supply & Fit services.
• Act as the primary point of contact for customers, proactively providing updates on delivery schedules, shipment progress, and any delays, including corrective action plans where required.
• Maintain regular, professional communication with customers via phone and email to confirm delivery dates and manage expectations.
• Liaise closely with internal departments (logistics, operations, production, and sales) to obtain accurate shipment information and ensure smooth order progression.
• Work directly with Contracts Managers, Surveyors, and other key stakeholders to coordinate activities and meet customer requirements.
• Produce weekly status reports for management and customers, detailing order progress, production stages, and delivery lead times.
• Provide customers with product and technical information, escalating complex queries to specialist departments where.
• Resolve order and delivery queries efficiently, ensuring high levels of customer satisfaction.
• Conduct initial order checks to identify inaccuracies, missing components, or specification issues.
• Ensure all processing is fully compliant with company procedures, quality standards, and service level agreements.
• Verify the accuracy of delivery addresses and site details prior to dispatch.
• Maintain daily communication with customers regarding imminent deliveries to ensure readiness and minimise disruption.

Contract Coordinator desired skills and experience:

• Proven experience in customer service, contract coordination, or order processing.
• Excellent verbal and written communication skills, with the ability to engage professionally at all levels.
• Highly organised and detail-oriented, with strong administrative accuracy.
• Confident working independently and as part of a wider team.
• Able to remain calm, professional, and solution-focused in challenging situations.
• Demonstrates a driven, proactive, and accountable approach to work.
• Strong multitasking ability in a fast-paced, deadline-driven environment.
• Motivated to learn, develop, and take ownership of personal development.

If the above Contract Coordinator role sounds perfect for you, please click apply.

For more information, please contact GMP Recruitment directly.

GMP Recruitment are recruiting for this role on behalf of their client and are acting as an Employment Agency.