Contract Coordinator

X-labsystems; Remote; GBP 20,000 - 25,000; Part time

Job summary

A progressive tech company in the UK is seeking a part-time Contract Coordinator to join their Customer Success team. The role involves drafting and negotiating contracts while supporting the Account Management and Sales teams. Prior experience with commercial contracts and excellent negotiation skills are essential. This remote position offers flexibility with an unlimited leave policy and various employee benefits, aimed at fostering a supportive work culture.

Benefits

Unlimited annual leave policy

Remote working and flexible working hours

Life Insurance

Comprehensive Employee Assistance Programme

Qualifications

• Proven experience in commercial contracts, including drafting and redlining.
• Experience drafting or supporting Master Service Agreements (MSAs) and Statements of Work (SOWs).
• Confidence negotiating standard contractual terms within defined parameters.

Responsibilities

• Own day-to-day contract activity, act as first-line support for standard negotiations.
• Draft and tailor MSAs and SOWs using approved templates.
• Maintain accurate contract records and version control.

Skills

Experience in commercial contracts

Excellent written and verbal communication

Strong organisational skills

Ability to manage multiple tasks

Job description

Role: Contract Coordinator
Company: X-Lab Ltd
Starting date: ASAP
Salary: £20,000 - £25,000 pa
Hours: 3 days per week (or equivalent hours - we are flexible on the distribution of this time)
Reporting to: Principal Relationship Manager
Location: Remote
Role Type: Part-time, permanent

X-Lab is offering an exciting opportunity for a Contract Coordinator to join our Customer Success team. This role will take responsibility for drafting, reviewing, and negotiating Master Service Agreements (MSAs) and Statements of Work (SOW) using approved templates and a defined contracts playbook, supporting Account Management and Sales teams through the full contract lifecycle.

The role operates within clearly defined contractual positions and escalation pathways and is not a qualified legal or legal counsel position.

About X-Lab

X-Lab has been around since 2006 but it is the last few years in which we have seen our business transform as we grew from a UK-only business to having customers across the US and Australia.

Our core product, Labgnostic, is a service which connects almost 200 diagnostic organisations (primarily pathology labs) together through exchange hubs across Europe and the US. Labgnostic - which has historically been marketed under NPEx (the National Pathology Exchange) in the UK - is the market leader in the UK and, was the data infrastructure for the UK’s national COVID-19 testing response which saw the service process around half a billion COVID-19 results for UK citizens.

While we’ve been operating in the UK for almost 20 years, X-Lab has the appetite for growth, opportunities, and scalability of a start-up. As we continue to grow, we’re looking to expand through both the diversity of our product offering and with our geographic reach of our already multinational service to global markets, notably in the US and Australia.

Recent Product Developments

• LabReach acts as an order communications portal to enable end users, from any organisation or location, to more easily order tests and receive results from any lab.
• LabgnosticEQA allows users to manage all of their external quality assurance testing from a range of EQA providers through a single UI and connection to their lab.

Additionally, we are currently developing capabilities for Genomics, Cellular Pathology and Phlebotomy workflows to meet the evolving needs of our global customer base. Ultimately, our vision is to be the leader in connecting the world's diagnostic systems to improve healthcare for all.

Whilst this is a remote position, and our team lives in lots of different locations around the globe, we do make the effort to meet as regularly as possible as a team for work and social purposes. We encourage a warm and friendly culture which sits at the heart of X-Lab.

About the Role

You’ll own day-to-day contract activity, act as first-line support for standard negotiations, and escalate non-standard terms through defined processes. This is a non-qualified legal role, ideal for someone who enjoys combining commercial awareness with strong attention to detail in a flexible, remote working environment.

Key Responsibilities

• Using approved templates, you will own the drafting of MSAs and SOWs, tailoring scope, schedules, and commercial terms as required.
• Act as first-line support for standard contract negotiations, responding to and resolving contract redlines.
• Identify non-standard, higher-risk, or out-of-scope terms and escalate appropriately.
• Partner with Account Management and Sales to support new deals and renewals being their primary point of contact for contract-related queries.
• Maintain accurate contract records, version control, and audit trails ensuring the customer CRM records are kept up to date.
• Support customer contracts primarily in the UK, with exposure to international contracts (including US and Australia) within established templates and guidance.

About You

Essential

• Proven experience in commercial contracts, including drafting and redlining.
• Experience drafting or supporting MSAs and SOWs.
• Confidence negotiating standard contractual terms within defined parameters.
• Excellent written and verbal communication skills.
• Strong organisational skills with attention to detail.
• Ability to manage multiple tasks and deadlines in a fast-paced environment.
• Comfortable working remotely and self-motivating.

Desirable

• Experience in healthcare, health tech, SaaS, or regulated environments.
• Exposure to data protection and privacy concepts (e.g. GDPR, HIPAA).
• Experience improving contract processes or templates.

Benefits

• Unlimited annual leave policy.
• Meaningful EMI options package.
• Remote working and flexible working hours.
• Company outings, social events and wellbeing initiatives.
• Birthday meal.
• Life Insurance.
• Comprehensive Employee Assistance Programme.

Please note

Applications will only be considered if all questions are completed and a Covering Letter and CV have been sent. Applications close at 5pm Monday 2nd February 2026.