Contract Coordinator

Arcus Solutions; England; On-site; GBP 26,000; Full time

Job summary

A leading customer service provider in the UK is seeking a Contract Coordinator for their Cirencester site. You will be the first point of contact for customers, ensuring exceptional service delivery. Ideal candidates will possess strong customer service experience and proficiency in Microsoft Office. This role offers a salary of £25,397, bonuses, and various benefits including annual leave and training sponsorship.

Benefits

Salary: £25,397 per annum

4% bonus, subject to targets

25 days annual leave + Bank Holidays

Group personal pension scheme

Life Assurance

Funded Training Sponsorship

Discounts and financial aid programs

Qualifications

• Experience in Customer Service, preferably in call center or retail.
• Ability to process data quickly and accurately.
• A flair for great service and a 'can-do' attitude.

Responsibilities

• Deliver exceptional customer service via inbound calls.
• Take ownership of customer queries for first contact resolution.
• Record job requirements accurately on software and portals.
• Monitor KPI performance and follow up as required.

Skills

Customer service experience

Excellent communication skills

Proficiency in Microsoft Office

Listening skills

Problem-solving skills

Job description

Do you have customer service experience?

Enjoy being the first point of contact?

Yes? I may have the ideal role for you

We require a Contract Coordinator to join us on a permanent basis, at our Cirencester site.

You will be consistently delivering the company's "service expectations" successfully across all key areas, liaising with and supporting clients and working closely with external and internal departments to do so.

You will take responsibility for the performance of accounts with the Account Manager to deliver the elements of the TRIOS contract. Ensuring the client's satisfaction and to abide by the following list of responsibilities and duties.

Key Accountabilities

• Receive inbound calls from existing customers regarding maintenance queries, providing exceptional customer service
• Receiving & responding to enquiries & new job e-mails from existing customers
• Accurate & full recording of job requirements and priority on in‑house software and client portals.
• Taking ownership of customer queries to offer first contact resolution where possible
• Handle Customer Support Centre administrative duties, including monitoring team inboxes etc
• Liaison with various internal departments and external contractors to obtain relevant job updates and ETA's
• Working to pre‑determined daily / weekly / monthly team jobs
• Communicate with contractors for outstanding job updates
• Work closely with Management to achieve both client and business objectives.
• Monitor KPI performance and follow up as required.

To succeed in this role you will ideally have experience within Customer Services, excellent communication skills and a flair for great service.

In addition, you will have excellent proficiency in Microsoft Office applications and IT systems and be well organised with the ability to process data quickly and accurately and support team members.

If you have a 'can-do' attitude are flexible, having great listening and problem-solving skills. Have experience within either call centre or any type of retail sector, then we want to hear from you!

Benefits

• Salary: £25,397 per annum
• 4% bonus, subject to achievement of targets
• 25 days annual leave + Bank Holidays.
• Group personal pension scheme of matched contributions between 5% and 6%
• Life Assurance
• Funded Training Sponsorship Scheme
• Discounts, vouchers, and financial aid programs

Don't miss out on this great opportunity, and apply today by clicking on the apply button.