Contract Coordinator

Mitie; City Of London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A facilities management company is seeking a proactive Workplace Coordinator to manage Technical FM services across multiple sites in the UK. The ideal candidate will have proven experience in FM service delivery, excellent communication skills, and the ability to build strong stakeholder relationships. This role offers a dynamic workplace environment with various benefits and opportunities for professional growth.

Benefits

Virtual GP access

Flexible lifestyle benefits

Discounts through MiDeals

Cycle-to-work scheme

Enhanced pension contributions

Monthly and annual recognition awards

Qualifications

• Proven experience in FM service delivery across multi-occupancy or large-scale environments.
• Strong understanding of helpdesk workflows and QHS&E procedures.
• Excellent verbal and written communication skills.

Responsibilities

• Coordinating Technical FM services across multiple sites.
• Building strong relationships with stakeholders.
• Managing service requests and updates via CAFM systems.

Skills

FM service delivery

Communication skills

Stakeholder management

Customer service orientation

Workload prioritization

Education

IOSH certification (desirable)

Tools

Maximo (v7.6 or higher)

Click or MiJobs

Job description

About the Role

Are you passionate about creating exceptional workplace experiences? Mitie is seeking a dynamic and proactive Workplace Coordinator to lead the delivery of Facilities Management (Technical FM) services across Canon's flagship building in Uxbridge and four regional UK sites. This is a high-impact, site-based role where you'll act as a key connection between Mitie, Canon, and our service partners—ensuring seamless operations, outstanding customer service, and a collaborative team culture. You'll be the face of Mitie TS on-site, driving service excellence and making a real difference to the daily experience of Canon employees and visitors.

What You'll Be Doing

• Coordinating Technical FM services across multiple sites, ensuring compliance with SLAs and client expectations.
• Acting as the central point of contact for Technical FM communications with clients, colleagues, and subcontractors.
• Building strong relationships with stakeholders and promoting a culture of ownership and responsiveness.
• Managing service requests and updates via CAFM systems (Maximo MAS, Click, SAP).
• Monitoring reactive, quoted, and planned maintenance activities – ensuring timely resolution.
• Attending regular meetings and providing structured updates on Technical FM performance and service delivery.
• Championing a positive workplace environment aligned with Canon's values and standards.

Candidate Profile

• Proven experience in FM service delivery across multi-occupancy or large‑scale environments.
• Strong understanding of helpdesk workflows and QHS&E procedures.
• Excellent verbal and written communication skills, with the ability to engage confidently across all levels.
• A proactive, team‑oriented mindset with a passion for customer service.
• Effective stakeholder management and workload prioritisation skills.
• Familiarity with Maximo (v7.6 or higher) and scheduling tools such as Click or MiJobs.
• IOSH certification (desirable but not essential).

Why Join Us?

• Virtual GP access for you and your household.
• Salary Finance scheme with early pay access and competitive loans.
• Flexible lifestyle benefits via our Choices platform.
• Discounts from thousands of retailers, gyms, and services through MiDeals.
• Cycle‑to‑work scheme and life cover up to four times your salary.
• Enhanced pension contributions, Save‑As‑You‑Earn, and Mitie Matching Share Plan.
• Monthly and annual recognition awards through Mitie Stars (top prize: £10,000!).
• Access to diverse training and development resources to help you grow.

Ready to make a difference in a world‑class workplace? Apply now and be part of a team that's shaping the future of Technical FM.