Contract Administrator

Integral UK LTD; East Midlands; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading facilities management company is looking for a Contract Administrator based in Derby. You will manage work orders, coordinate service delivery, and uphold customer service standards. The ideal candidate will have experience in work order management, excellent communication skills, and thrive in a fast-paced environment. This role offers an opportunity to make a meaningful impact while joining a supportive and inclusive team.

Qualifications

• Experience working in a mobile resource planning environment; FM is advantageous.
• Experience in coordinating service delivery driven by performance measurement and SLAs.
• Excellent verbal and written communication skills are essential.

Responsibilities

• Manage end-to-end work order execution and coordinate planned and reactive services.
• Record service requests and monitor work orders to achieve service levels.
• Procure services from external partners and manage service delivery.

Skills

Experience in work order management

Excellent communication

Ability to stay calm in a high-paced environment

Job description

Contract administrator

Based - Derby (on client site Rolls-Royce)

Hours - 40hrs

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world-class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward

What this job involves:

• Responsible for the execution of the end-to-end work order management, including the co-ordination of all planned and reactive services within remit, detailed planning of work with JLL engineering and our supply chain.
• To accurately record all information necessary to resolve reported service requests, incidents, and complaints, including accurate classification to enable trend analysis.
• To monitor, action and escape work orders and incidents as appropriate to achieve agreed service levels and to keep customers informed of status and progress of resolution.
• Procurement of services from external supply partners, including purchase order creation and service delivery management.
• To develop and maintain a good understanding of the core Corrigo application, mobile and scheduling systems, the facilities management services provided to clients, client systems and all relevant process and procedures.
• To identify and apply opportunities to develop and improve skills, seeking assistance to acquire new skills and maintaining record of own development and call observations.
• To take action to keep up to date with changes to the contract and sharing information learned with the team and wider stakeholders.
• To handle and actively resolve any customer issues according to the Customer Complaint process.
• To be prepared to work on any CEC contracts, projects, and initiatives at short notice to support the changing needs of the business.

Qualifications & Experience

• Experience working within a administration/ work order / scheduling / mobile resource planning environment; FM is advantageous.
• Experience in coordinating service delivery in a mobile field force environment, including parts management and subcontract service delivery.
• Experience of working in a customer service environment driven by customer SLAs, performance measurement and personal work targets essential.
• Excellent communication – both written and verbal
• Ability to stay calm in a high paced environment.

At JLL, we believe the most effective teams are built when everyone is empowered to thrive. We support each other's wellbeing and champion inclusivity and belonging across teams, reflecting the diversity of the UK. If you're ready to take the more inspiring, innovative, and optimistic path on your journey toward success as a Contract Administrator, we invite you to join our team and make a lasting impact