Contract Administrator

RGE Services Ltd; Chigwell; On-site; GBP 25,000 - 35,000; Full time

Job summary

A service provider in the UK is seeking a Contract Administrator to support operational excellence. The role involves contract administration for Fire or Electrical contracts, handling client communications, and managing appointments. The ideal candidate should have demonstrated administrative experience and a commitment to customer service excellence. This position is located in Chigwell, England.

Qualifications

• Demonstrable previous experience in administration and supporting team members.
• Experience within a similar technical environment is desirable.
• Experience of executing exceptional delivery on contracts.

Responsibilities

• Undertake contract administration support for either Fire or Electrical contracts.
• Prepare and provide client updates through portals and Sharepoint.
• Handle incoming phone calls ensuring they are managed correctly.
• Ensure timely and accurate completion of the timesheet process.
• Schedule appointments.

Skills

Contract administration

Customer service excellence

Communication

Job description

As a Contract Administrator, you will report directly to the Administration Manager. Proactive, conscientious, collaborative, and transparent, the role supports the team in delivering operational excellence and models the RGE values in all interactions with colleagues and customers.

Responsibilities

• Undertake contract administration support for either Fire or Electrical contracts
• Prepare and provide client updates through portals and Sharepoint as needed
• Handle incoming phone calls ensuring they are managed correctly
• Ensure timely and accurate completion of the timesheet process
• Schedule appointments
• Collate contract data for the Contract Manager to comply with client KPIs
• Fill and distribute engineer diaries
• Attend client meetings as a representative of the contract team as required
• Work with Senior Management and the Contracts team to drive forward the company's H&S strategy, modelling RGE values whilst ensuring compliance with all required training, auditing and reporting to ensure positive outcomes and a supportive culture

Qualifications

• Demonstrable previous experience in administration and supporting team members
• Experience within a similar technical environment is desirable
• Experience of executing exceptional delivery on contracts, ensuring customer service excellence and contractual compliance