Continuous Improvement Manager – Social Housing Repairs

Mears Group; Caerphilly; On-site; GBP 41,000; Full time

Job summary

A prominent service provider is seeking a Repairs & Continuous Improvement Manager in Caerphilly. The role involves managing the repair service, ensuring compliance, and driving performance improvements. Candidates should have substantial experience in repairs management and working with operatives in social housing. The position offers an annual salary up to £40,537.99 plus benefits, with a full-time commitment spanning 40 hours per week.

Benefits

25 days annual leave plus bank holidays

Annual Fun Day

Volunteering Leave

Staff perks with discounts

Family friendly policies

Access to EAP Counselling sessions

Qualifications

• Experience in the duties of management of repair services.
• Knowledge of repairs maintenance in social housing.
• Ability to achieve Key Performance Indicators (KPIs).

Responsibilities

• Manage the day-to-day delivery of responsive repair service.
• Monitor and control repair work for quality and compliance.
• Drive contract performance to meet customer satisfaction and minimize penalties.
• Coordinate emergency repairs and out-of-hours response plans.
• Facilitate workshops to promote a culture of continuous improvement.

Skills

Experience in repairs management

Working in Social Housing

Supervision of Operatives and Subcontractors

Excellent communication skills

People management skills

Negotiating skills

Trade management or health and Safety qualification

Job description

A prominent service provider is seeking a Repairs & Continuous Improvement Manager in Caerphilly. The role involves managing the repair service, ensuring compliance, and driving performance improvements. Candidates should have substantial experience in repairs management and working with operatives in social housing. The position offers an annual salary up to £40,537.99 plus benefits, with a full-time commitment spanning 40 hours per week.