Continuous Improvement Manager

MGroup Water; Birstall; On-site; GBP 45,000 - 65,000; Full time

Job summary

A leading infrastructure services provider in the UK is seeking a Continuous Improvement Manager to enhance operational efficiency and drive improvements within the Water Services Partnership contract. This role involves leading change initiatives, analyzing performance data, and working closely with stakeholders to implement best practices. The ideal candidate has relevant operational experience, strong facilitation skills, and a passion for continuous improvement. A driving license is essential due to site-based travel requirements.

Benefits

Matched or contributory pension scheme

Online GP service, 24/7

Employee assistance programme

Retail discounts through My Rewards portal

Life assurance

Cycle to work scheme

Company car and fuel card

Private health care for you and your family

25 days annual leave plus bank holidays

Enhanced maternity and paternity leave

Qualifications

• Relevant experience in an operational field, ideally utility based.
• Demonstrable track record of delivering continuous changes and improvement.
• Capability to use data to identify opportunities for improvement.
• Good facilitation skills, able to lead both in person and remote sessions.
• Full driving licence essential due to site-based travel.

Responsibilities

• Lead Continuous Improvement within the WSP contract.
• Review KPI and operational performance and identify areas for improvement.
• Use data and feedback to prioritize issues and apply improvement tools.
• Communicate with stakeholders about changes and performance.
• Drive efficiency and quality within the WSP contract.

Skills

Operational experience

Continuous Improvement

Data analysis

Facilitation skills

Interpersonal skills

Tools

SAP planning and scheduling systems

Job description

About The Role

Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.

Where will you be working?

We help our clients safeguard the water supply, improve environmental performance and manage demand for future generations. We enhance and extend asset life, ensuring compliance with water quality and environmental standards. We’re problem solvers with over 140 years of combined experience in engineering and infrastructure.

This role will be within our demand management and network infrastructure team. We look after 60 million meters and our teams provide advanced metering solutions to help manage demand for essential suppliers.

What will you be doing?

This role will be within our Water Services Partnership, a repair and maintenance and metering contract building on our 25+ year relationship with Yorkshire Water. M Group Water provide a 24 / 7 365 day a year emergency service to Yorkshire Water to undertake planned and emergency leakage, network optimisation and maintenance and replacement and installation of domestic and commercial meters.

You will be responsible for leading Continuous Improvement within the WSP contract, taking a structured approach to enhance KPI performance and operational efficiency by reviewing performance data, identifying areas for improvement and suggesting and implementing operational and back office processes and systems improvements. Working with stakeholders at all levels in the team you will lead initiatives, selecting and implementing changes to improve performance, drive efficiency and delivering quality for our Client and our customers.

You will use data and stakeholder feedback to identify and prioritise issues, apply recognised continuous improvement tools and methodologies to understand the causes and select optimal changes, measuring the outcomes and embedding new processes. You will play a key role as we hone our processes and make the most of SAP planning and scheduling systems so we can deliver our ambitious promises and improve service delivery. You will use strong communication skills to gain insight from people throughout the team and ensure the credibility of solutions selected and implemented.

Day to day you will review KPI and commercial performance and highlight any areas of improvement and work with the operational and planning teams to implement, drive and report on improvements, as well as updating our clients on achievements and lessons learned. You can clearly articulate to any audience the reasons for making change, the benefits which will be delivered, and any risks or barriers to successful delivery.

As the Continuous Improvement Manager, you will be playing a vital role in the success of our projects. You thrive on being a key player in our team, driving efficiency and advocating for change in the WSP contract. This role would really suit somebody who is passionate about improvement, using their experience and capability to make a real difference to the performance of the contract.

You’re not interested in simply going through the motions - you want to be part of a dynamic team where you can make a real impact. You will be at the forefront of simplifying how we work, prioritising our efforts and creating an environment where issues are identified and put right. This role is about being proactive, analytical, and committed to delivering results.

What you’ll bring

Relevant experience in an operational field, ideally utility bases.

Previous experience in Continuous Improvement, demonstrable track record of delivering continuous changes and improvement, preferably gained within Utilities Contracting.

Capability and desire to use data and other information to identify and prioritise opportunities for improvement.

Good facilitation skills, able to lead both in person and remote sessions.

Full driving licence essential as there will be an element of site-based travel involved within the role.

Excellent interpersonal skills with the ability to build and maintain credible working relationships at all levels.

What’s in it for you?

• Matched or contributory pension scheme
• Online GP service, 24 hours a day, 365 days a year
• Employee assistance programme
• My Rewards portal, access to 1000’s of retail discounts
• Life assurance
• Cycle to work, salary finance and give as you earn schemes
• Reward and recognition scheme
• Company car and fuel card with a range of EV and hybrid vehicles to choose from
• My Car Choice our salary sacrifice EV / Hybrid car scheme
• Private health care for you and your family plus health Care Cash Plan, giving you the ability to claim back medical expenses for things like dental, eyecare and physiotherapy and much more!
• 25 days annual leave plus bank holidays
• Recommend a friend – get rewarded for introducing people to us!
• Personal Accident Cover
• Enhanced maternity, paternity leave and adoption leave

About us

We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We’re one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.

Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.

We’re responsible and go further for our people, clients, communities and the planet.

We’re open and seek new and better ways of exceeding expectations.

We’re together and as one team; the whole is greater than the sum of the parts.

We’re ambitious and embrace opportunity, to lead essential infrastructure services for life. Whether you’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development.

It’s an exceptional time to be a part of M Group.

Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered.

For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.

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