Continuous Improvement & Core Trainer

Linaker; Newton-le-Willows; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading workspace solutions provider in Newton-le-Willows is seeking an exceptional Health and Safety Advisor. This role involves developing training programs, facilitating compliance training, and collaborating with various stakeholders. Candidates should have experience in training design and excellent communication skills. The position offers a competitive salary, hybrid working flexibility, and comprehensive training in a supportive environment.

Benefits

Competitive starting salary

Hybrid working flexibility

Auto enrollment in the company pension scheme

Health care and medical insurance available after qualifying period

Qualifications

• Proven experience in designing and facilitating training programs.
• Strong communication skills, both written and verbal.
• Effective stakeholder management across various business levels.

Responsibilities

• Develop and deliver training programs based on customer insights.
• Facilitate compliance and role-specific training across the organization.
• Conduct Training Needs Analysis (TNA) and design new programs as required.

Skills

Training program design

Customer service

Communication skills

Stakeholder management

Time management

Leadership capabilities

Microsoft Office proficiency

Job description

WELCOME TO LINAKER

For 30 years Linaker has specialised in the creation and maintenance of tailor-made business environments. Having shaped workspaces for a wide range of businesses across the country, Linaker’s heritage lies in our ability to design and regulate unique spaces that truly work.

Linaker was founded upon three core values: trust, reliability and care. We are not just a service provider, rather an essential part of our clients’ architecture and, ultimately, an extension of your business, a part of one team.

The last couple of years has seen Linaker grow exponentially. With big plans for 2025 we’re now looking for an exceptional Health and Safety Advisor to join our team!

ABOUT THE ROLE

A key responsibility is reviewing processes to drive continuous improvement and maximise productivity in the client response team.

The Core Trainer identifies and implements enhancements that benefit team operations and client outcomes.

The role includes designing and delivering training on procedures and interpersonal skills, acting as the link between contract mobilisation and the Client Response Team (CRT) by ensuring all necessary information for new contracts is shared for effective performance.

Training covers onboarding, mandatory, and specialist programs delivered both in-person and virtually. The Core Trainer reviews and updates training content based on feedback and business needs, and maintains accurate, up-to-date training records.

The Core Trainer reports directly to the Client Response Team Manager and works closely with the Special Projects and the Operational Excellence and Quality and Assurance Directors. This collaboration ensures training initiatives align with strategic goals and operational requirements.

WHAT YOU WILL BE RESPONSIBLE FOR

• Develop and deliver innovative training programs shaped by customer insights and business requirements.
• Facilitate induction, compliance, and role-specific training across the organisation.
• Conduct Training Needs Analysis (TNA) and design new programs as required.
• Review and enhance training materials at least every six months to ensure relevance and effectiveness.
• Maintain precise training documentation, including attendance records, training logs, and skills matrices.
• Work collaboratively with managers and stakeholders to identify development needs and align training plans accordingly.
• Set clear expectations with stakeholders to ensure the timely and relevant delivery of training.
• Collect and analyze feedback from training sessions and use these insights to improve future training programs.
• Assist the special projects team with ad hoc requests as required.

WHAT WE ARE LOOKING FOR

• Proven experience in designing and facilitating both training and Management Development (ManDev) programmes
• Strong background in customer service environments
• Excellent communication skills—both written and verbal
• High emotional intelligence and strong leadership capabilities
• Effective stakeholder management across various levels of the business
• Strong time management and organisational skills
• Proficiency in Microsoft Office applications including Word, Excel, Outlook, and PowerPoint
• Occasional travel may be required to support training delivery across different business locations.

THE PACKAGE

• Competitive Starting salary.
• Monday – Friday 8:00am – 17:00pm
• Flexibility of Hybrid working - 1 x day from home.
• Full training by a supportive friendly team.
• Auto enrolment in the company pension scheme.
• Modern, comfortable offices with an endless supply of coffee and tea.
• Free parking but also accessible via public transport.
• Annual summer conferences.
• Health care and medical insurance available after qualifying period.