Content Writer - 12 month FTC

Affinity Water; Hatfield; Hybrid; GBP 35,000 - 40,000; Full time

Job summary

An established industry player is seeking a talented Content Writer to enhance digital customer journeys. This role involves crafting impactful communications across various platforms, collaborating with cross-functional teams, and ensuring compliance with regulations. Join a passionate team dedicated to transforming customer service through digital innovation. You'll enjoy a supportive culture, opportunities for growth, and a chance to make a real difference in how services are delivered. If you thrive in a dynamic environment and have a knack for storytelling, this is the perfect opportunity for you.

Benefits

Annual leave from 26 days

Double match pension scheme

Family benefits

Menopause policy

Wellbeing Centre access

Discounts on Dental and Medical Insurance

Community volunteering days

Life Assurance

Celebration Day

Qualifications

• Proven experience in customer communications, especially in digital transformation.
• Exceptional copywriting skills with strong attention to detail.

Responsibilities

• Develop and execute a content plan for digital experiences.
• Create engaging copy across multiple digital channels.

Skills

Copywriting

Digital Communication

Stakeholder Engagement

Project Management

Digital Analytics

Compliance Knowledge (GDPR)

Agile Methodologies

Tools

Google Analytics

Jira

Trello

Confluence

Job description

Are you passionate about delivering customer-centric communications that truly make a difference? We’re looking for a talented Content Writer to join our Digital Transformation team on a 12-month Fixed Term Contract to help us enhance our digital customer journeys across web, mobile, and logged-in experiences.

As part of our Customer Experience function, the Content Writer is a key role that will support our ambitious Customer Transformation Programme, ensuring consistent, impactful, and personalised messaging across all digital channels. If you thrive in a collaborative, fast-paced environment and enjoy working cross-functionally, this could be the perfect next step in your career.

Content Writer Responsibilities:

1. Developing and executing a content plan that supports our new digital experiences, including our website, app, and customer journey touchpoints.
2. Creating engaging, on-brand copy across multiple digital channels (email, web, SMS, push notifications) to support improved customer interactions.
3. Collaborating with teams across Technology, Marketing, Data, and Project Management to ensure messaging is aligned with business and transformation objectives.
4. Leading the migration of web content to a new platform in partnership with the Website Project Lead.
5. Analysing customer messaging and digital performance to continuously improve communication strategies.
6. Ensuring all communications meet compliance and regulatory requirements, including GDPR and accessibility standards.
7. Contributing to user testing, journey mapping, and stakeholder engagement activities to ensure customer-centricity at every stage.

Experience Required:

1. Proven experience in customer communications, ideally within digital transformation or customer experience programmes.
2. Exceptional copywriting and content review skills, with strong attention to detail.
3. Proficiency in digital analytics tools such as Google Analytics and the ability to translate insights into action.
4. Strong stakeholder engagement and project management capabilities.
5. Knowledge of compliance requirements, including GDPR, and experience in regulated sectors is a plus.
6. Familiarity with Agile ways of working and tools such as Jira, Trello or Confluence (desirable).
7. A creative and strategic thinker who stays ahead of trends and champions best practices in digital communication.

Why join us?

At Affinity Water, we’re committed to delivering outstanding service through digital innovation. We are the UK's largest 'Water only' business, so join a passionate team where your voice is heard, your ideas matter, and your work directly contributes to transforming how we serve our customers. You’ll enjoy a supportive, inclusive culture and opportunities to grow your career in a purpose-led organisation.

What We Offer:

• Salary £35,000 - £40,000 per annum, depending on experience
• Hybrid role, with the expectation of a minimum three days a week in the office - Hatfield.
• 12-month Fixed Term Contract
• Annual leave from 26 days
• A ‘Celebration Day’ in addition to public holidays that people can use to celebrate a religious festival or other occasion that is important to them.
• A generous 'double match pension scheme' that doubles the contributions you make (company contribution capped at 12%)
• Range of family benefits including enhanced Maternity, Adoption, Paternity, Shared Parental Leave, Fertility Support Leave, and paid Carers Leave.
• Menopause policy and Reasonable Adjustment policy to support all employees.
• Access to Wellbeing Centre for physical and mental health support.
• Discounts at retail outlets and on Dental and Medical Insurance through Tap4Perks scheme.
• Up to 4 Affinity days annually for community volunteering.
• Life Assurance.
• Disability Confident

If you need any reasonable adjustments or wish to apply in a different format, please let us know.