Content Operations

ElevenLabs; Remote; GBP 40,000 - 60,000; Full time

Job summary

A cutting-edge technology company is looking for a project manager in Content Operations to oversee project delivery for their Productions team. This remote role involves managing customer-facing responsibilities, collaborating with various teams, and thriving in a dynamic environment. Candidates should have strong operational skills and experience in customer success roles. The company also offers flexible work environments from multiple global locations and a chance to be part of revolutionary audio AI solutions.

Benefits

Annual discretionary stipend for professional development

Discretionary stipend for social travel

Annual offsite events

Monthly co-working stipend if not near an office

Qualifications

• Strong operational skills to manage multiple conflicting priorities.
• Experience in a customer-success role, such as account management or sales.
• Able to thrive in a fast-paced, early-stage environment.

Responsibilities

• Manage end-to-end project delivery for Productions.
• Act as the main point of contact for customers, scoping projects and addressing queries.
• Collaborate with various teams to enhance processes and documentation.

Skills

Project management

Customer-facing experience

Collaboration

Job description

About ElevenLabs

ElevenLabs is a research and product company defining the frontier of audio AI. Millions of people use our technology to read articles, voice over videos, and restore voices lost to disability. Leading developers and enterprises worldwide use ElevenLabs to build intelligent agents for support, sales, and education.

We launched in January 2023 with the first AI model to cross the threshold of human-like speech. In January 2025, we raised a $180 million Series C round, valuing the company at $3.3 billion. By September 2025, that valuation doubled to $6.6 billion as we surpassed $200 million ARR in under three years.

Our mission is to build the most important audio AI platform in the world, solve AI audio intelligence, and make information accessible in any voice, language, or sound.

Our core offerings are our Creative Platform and the Agents Platform, powered by proprietary Text to Speech, Speech to Text, and conversational AI models.

We are just getting started. If you want to work hard and create lasting impact, we would like to hear from you.

How we work

• High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.

• Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you.

• AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations.

• Excellence everywhere: Everything we do should match the quality of our AI models.

• Global team: We prioritize your talent, not your location.

What we offer

• Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.

• Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.

• Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend.

• Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.

• Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy.

• Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend.

About the role

Productions is the ‘done for you’ managed services wing of ElevenLabs made for creators and media businesses. We bring together our AI audio tools and human experts to unlock human-edited dubs, audiobooks, and more in 15+ languages directly on the ElevenLabs platform.

Here are a few recent projects Productions has helped bring to life:

• Dubbing for some of the world's biggest creators (DudePerfect, Lex Fridman, Andrew Huberman) and media businesses

• Audiobook production for leading publishers and digital storytelling platforms

• Voice creation, sound design, and other audio engineering services for ElevenLabs' largest customers

• You can learn more about Productions here: https://elevenlabs.io/productions

Joining us in Content Operations, you will:

• Own end-to-end project delivery of our Productions, from content intake to team staffing to timely project delivery

• Own your own book of accounts and be the face of Productions in front of customers, scoping projects before kick off, answering adhoc queries, and growing contracts beyond their original value

• Collaborate with Engineering, Operations and Language teams to improve our documentation, process and automation capabilities

Requirements

• Project management – you’re a ruthless operator and thrive when trusted with many conflicting priorities

• Commercial exposure - you have experience in a customer-facing role (e.g. CSM, account manager, Sales)

• Pace - you enjoy operating in an early‑stage, high‑growth environment, including implementing new ideas and iterating quickly

• Team collaboration - you’re skilled at collaborating across various functions and driving the best possible team outcome

• Bonus points for:
  • Experience in Ops-heavy roles
  • Experience in the localization or audio production industry

Location

This role is remote and can be executed globally. If you prefer, you can work from our offices in Bangalore, Dublin, London, New York, San Francisco, Tokyo, and Warsaw.