Content Designer - Public Sector

IBM; City Of London; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading technology consulting firm is looking for a Service Designer at their London location. This entry-level position involves collecting user insights to shape services, collaborating with teams, and producing design artefacts. Ideal for recent graduates, this role offers the chance to work in a hybrid environment while contributing to innovative service design solutions.

Benefits

Training opportunities

Promotion opportunities

Diversity and Inclusion initiatives

Work-life balance support

25 days holiday

Private medical, dental & optical cover

Employee Assistance Program

Qualifications

• None required.
• Bachelor's degree in Design, Human‑Computer Interaction, or a related field.

Responsibilities

• Collaborate to plan and run client workshops for understanding services.
• Communicate insights from research to stakeholders.
• Map service experiences through technology and design.
• Produce user journeys, blueprints, and concept designs.
• Create prototypes using various methods.
• Define UX measurements to track outcomes.

Skills

Basic understanding of service design principles

Excellent communication skills

Interpersonal skills

Teamwork

Adaptability

Education

Bachelor's Degree

Tools

Visual design tools (e.g., Sketch, Figma, Adobe XD)

Job description

At IBM CIC, we provide technical and industry expertise to a wide range of public and private sector clients in the UK.

A career in IBM CIC means you’ll have the opportunity to work with leading professionals across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. You will get the chance to deliver effective solutions, driving meaningful business change for our clients, using some of the latest technology platforms.

Curiosity and a constant quest for knowledge serve as the foundation to success here. You’ll be encouraged and supported to constantly reinvent yourself, focusing on skills in demand in an ever changing market. You’ll be working with diverse teams, coming up with creative solutions which impact a wide network of clients, who may be at their site or one of our CIC or IBM locations. Our culture of evolution centres on long‑term career growth and development opportunities in an environment that embraces your unique skills and experience.

We offer:

• Many training opportunities from classroom to e‑learning, mentoring and coaching programs and the chance to gain industry recognised certifications
• Regular and frequent promotion opportunities to ensure you can drive and develop your career with us
• Feedback and checkpoints throughout the year
• Diversity & Inclusion as an essential and authentic component of our culture through our policies and process as well as our Employee Champion teams and support networks
• A culture where your ideas for growth and innovation are always welcome
• Internal recognition programs for peer‑to‑peer appreciation as well as from manager to employees
• Tools and policies to support your work‑life balance from flexible working approaches, sabbatical programs, paid paternity leave, maternity leave and an innovative maternity returners scheme
• More traditional benefits, such as 25 days holiday (in addition to public holidays), private medical, dental & optical cover, online shopping discounts, an Employee Assistance Program, life assurance and a group personal pension plan of an additional 5% of your base salary paid by us monthly to save for your future.

In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.

Your role and responsibilities

We are excited to offer a Service Designer position, focussing on collecting user insights to determine the shape of a service and how it services all its users, including internal users and non‑digital channels. This role is ideal for recent graduates or early‑career professionals eager to gain hands‑on experience in service design.

Responsibilities

• Collaborate with and assist colleagues to plan and run workshops with clients to gain a collective understanding of the end‑to‑end, front‑to‑back service experience
• Collaborate with user research colleagues to demonstrate and communicate insights from research to stakeholders, informing strategic initiatives and the wider roadmap.
• Facilitate collective understanding of the end‑to‑end, front‑to‑back experience by mapping the orchestration of events at the intersection of technology, business, and design.
• Produce artefacts such as user journeys, service blueprints, experience maps, and lo‑fi concept designs, to strategically frame problems and opportunities
• Produce prototypes using a variety of methods, choosing the most appropriate one for a given scenario.
• Define key UX and organisational measurements to track and prove the initiative delivers positive outcomes for both users and the business.

Don't miss this opportunity to grow and excel in a supportive and inclusive work environment. Apply now and become a driving force behind our organization’s success!

Required education

None

Preferred education

Bachelor's Degree

Required technical and professional expertise

• Basic understanding of service design principles and methodologies.
• Excellent communication and interpersonal skills.
• Ability to work well in a team and adapt to changing priorities.
• Bachelor's degree in Design, Human‑Computer Interaction, or a related field.

To stand out, experience with user research methods and tools, familiarity with service design frameworks, knowledge of UX design principles, and experience with visual design tools would be advantageous. Above all, a passion for service design and continuous improvement is essential.

Preferred technical and professional experience

• Experience with user research methods and tools.
• Familiarity with service design frameworks (e.g., Double Diamond, Service Design Network).
• Knowledge of UX design principles and practices.
• Experience with visual design tools (e.g., Sketch, Figma, Adobe XD).
• Passion for service design and continuous improvement.

OTHER RELEVANT JOB DETAILS

IBM wants you to bring your whole self to work and for you this might mean the ability to work flexibly. If you are interested in a flexible working pattern, please talk to our recruitment team to find out if this is possible in the current working environment.

Job Title

Content Designer - Public Sector

Job ID

68829

City / Township / Village

London

State / Province

London

Country

United Kingdom

Work arrangement

Hybrid

Area of work

Design & UX

Employment type

Regular

Position type

Professional

Up to 80% or 4 days a week (home on weekends - based on project requirements)

Company

Shift

General (daytime)

Is this role a commissionable/sales incentive based position?