Content Designer - Consultant - Digital Excellence

Capgemini Invent; Manchester; Hybrid; GBP 42,000 - 64,000; Full time

Job summary

Capgemini Invent is seeking a Content Designer to join its Digital Excellence community in the UK. You will craft user-centred content, champion accessibility, and work within multidisciplinary Agile teams on digital services and products for public and private sector clients.

You will contribute to inclusive design, explore user research, and apply WCAG standards while collaborating with clients and stakeholders across projects.

Qualifications

• Strong understanding of user-centred design principles and best practice.
• Experience collaborating in multidisciplinary Agile teams to design and deliver user-centred services.
• Experience designing content for diverse users including accessibility requirements.
• Eligibility for UK Security Check (or able to qualify as a UK resident for 3+ years).

Responsibilities

• Identify and build relationships with clients across projects, influencing and collaborating with them on content.
• Create and iterate accurate user-centred content to high standards.
• Use analytics, user feedback and research to map user journeys.
• Translate complex language and processes into clear, accessible content.
• Bring new ideas and challenge the status quo in content design.
• Advocate for user-centred design and agile approaches throughout projects.

Skills

User-centred design

Agile team experience

Accessible content design

Security Clearance eligible

Tools

Miro

Mural

Teams

PowerPoint

Job description

At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose.

Your Role

As a Content Designer, you will be joining the growing and exciting Digital Excellence community who are continually sharing knowledge and expertise. We are all passionate about user-centred design, critical thinking, problem solving and designing and building digital services and products.

You will champion inclusive design practices throughout our project lifecycles, ensuring solutions are accessible to as many users as possible. This includes engaging with diverse user research, applying accessibility guidelines and legislation, and advocating for inclusive design principles in your deliverables.

Working at Capgemini Invent would give you opportunities to develop and grow, working with major clients in both public and private sector. Our offices are in a variety of locations including London, Manchester and Glasgow. We offer hybrid working, however depending on your project you may have to travel to client locations.

• Identify and build strong relationships with clients across projects, influencing and collaborating with them on the content
• Create and iterate accurate user-centred content to a high standard that meets user needs
• Use analytics data, user feedback and user research to identify the needs of users and map user journeys
• Make complex language and processes easy to understand
• Bring new ideas and challenge the status quo
• Be an advocate for user-centred design, iterative and agile approaches.

You will bring the following skills and experience:

• Strong understanding of user-centred design principles and best practice
• Experience working in multidisciplinary Agile teams to design and deliver user-centred services
• Experience of designing content for diverse users including accessibility and assisted digital needs
• You will either already have SC (Security Check) Clearance or you are able to qualify for this level of clearance (by being a UK resident for at least 3 years and not having left the country for more than 6 consecutive months during this period)
• Experience working with Government Digital Service (GDS) service standards, applying GDS design principles
• Experience working with relevant accessibility standards and legislation, such as the Web Content Accessibility Regulations (WCAG)
• Experience writing inclusive content in plain English
• Good communication and stakeholder management skills

Ideally, you will also have:

• Experience working in sectors that operate in complex regulatory environments (e.g. healthcare or public sector) or performing a consulting function to private sector clients
  Certifications in accessibility (CPACC, WAS, CPWA) or working towards
  Experience testing and auditing assistive technology (JAWS, Dragon, ZoomText) and accessibility features for Windows and macOS
  Certification and/or qualifications in Service Design or Design Thinking
  Experience in running training around Service Design or Design Thinking
  Experience managing and leading high performing teams
  Experience working with various tools such as Miro, Mural, Teams, PowerPoint

What You'll Love About Working Here

You’ll gain exposure to high-profile transformations and gain hands-on exposure to leading technologies.
Our consultants are formally trained by industry experts in consulting and client delivery. Consultants have access to a vast array for different training and certifications in a variety of areas: cloud technologies (AWS, Azure, GCP), programming (Java, Kotlin, NodeJS, Spring Boot), DevOps (Terraform, Kubernetes, Docker), Cybersecurity (CISSP, CISM) and Agile delivery (Scrum Master, Product Owner, Scaled Agile Framework). Capgemini Invent offers you the flexibility to develop various areas of knowledge in technical domains aligned both to your interests and our client’s outcomes.
Les Fontaines: Capgemini Invent has a unique training environment just outside of Paris, where we can immerse ourselves in thought-leadership, share knowledge and build capabilities that will help us and our clients to succeed.
We hold monthly showcases of our digital transformation initiatives, sharing knowledge and showing off how the power of technology is impacting our clients.
There are monthly team drinks, and it’s a chance to connect face-to-face with the wider team over a few drinks in the city. The monthly team breakfasts give you a different, more relaxed setting to meet up in the office to hear from the leadership, meet colleagues and discuss the trends and insights within the market. Team away days are always a chance to connect with the team, have fun and learn something new.

Need to Know

At Capgemini we don’t just believe in inclusion, we actively go out to making it a working reality. Driven by our core values and Inclusive Futures for All campaign, we build environments where you can bring you whole self to work.

We aim to build an environment where employees can enjoy a positive work-life balance. We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements.

Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy.

CSR - We’re also focused on using tech to have a positive social impact. So, we’re working to reduce our own carbon footprint and improve everyone’s access to a digital world. It’s something we’re really serious about. In fact, we were even named as one of the world’s most ethical companies by the Ethisphere Institute for the 10th year. When you join Capgemini, you’ll join a team that does the right thing.

Whilst you will have London, Manchester, Newcastle or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice.
We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance.
In order to commence a role with Capgemini UK plc you will be required to provide documentary proof prior to joining the Company that you are entitled to live and work in the UK.