Content Designer

Mastek UK; Manchester; Hybrid; GBP 40,000 - 70,000; Full time

Job summary

A leading technology and design consultancy is seeking an experienced Senior Content Designer based in Manchester. You will lead content projects, collaborating closely with multidisciplinary teams to create engaging content for public and private sector projects. Candidates should have strong writing skills and demonstrable experience in content design, preferably within agile environments. The role offers competitive salary and flexible working options, as well as opportunities for professional development.

Benefits

Competitive salary with performance-related bonus

Training budget for professional development

Choice of MacBook or Windows laptop

Cycle to Work scheme

Flexible working structure

Pension contributions

Private healthcare

Qualifications

• Demonstrable experience in content design or a related discipline such as UX writing or editorial.
• Proven experience working in agile environments.
• Experience leading content projects and managing stakeholder relationships.

Responsibilities

• Contribute to the creation of user-centred content strategies.
• Work closely with multidisciplinary teams to develop content.
• Ensure content aligns with style guides and accessibility standards.

Skills

Strong writing and editorial skills

Excellent understanding of content design principles

Ability to manage complex projects

Strong collaboration skills

Proficient in content design tools

Excellent stakeholder management and communication skills

Tools

Figma

Sketch

Content management systems (CMS)

Job description

Overview

Mastek is seeking an experienced Senior Content Designer to join our growing User-Centred Design (UCD) practice. This role focuses on designing clear, engaging, and effective content that meets user needs across public and private sector projects. As a Senior Content Designer, you will collaborate with service designers, interaction designers, and researchers to create and refine content strategies. You will be expected to lead content projects, mentor and line manage junior designers, and ensure that content aligns with both client objectives and user-centred principles. This role may also include working on live projects within multidisciplinary teams, shaping content strategies, and ensuring the delivery of high-quality content.

Responsibilities

• Content Design Leadership and Strategy: Contribute to the creation of user-centred content strategies for services and products, ensuring content is clear, consistent, and accessible.
• Collaborate with multidisciplinary teams: Work closely with service designers, user researchers, interaction designers, and other specialists to develop content that meets both user needs and business goals.
• Standards and accessibility: Ensure content aligns with style guides, accessibility standards, and GDS/NHS service design principles where applicable.
• Content gaps and improvements: Identify content gaps and opportunities within projects and provide recommendations for improvements.
• Content models and scalability: Shape and maintain content models, ensuring consistency and scalability across large services or product ecosystems.
• Validation and iteration: Collaborate with teams to test content with users, iterating based on feedback and data.
• Project Leadership and Delivery: Oversee the content design process, ensuring delivery is on time, within scope, and meets quality standards.
• Lifecycle integration: Collaborate with delivery teams and stakeholders to ensure content is embedded in all phases of the project lifecycle, from discovery to implementation.
• Thought leadership: Act as a subject matter expert on content design for clients and internal teams, advising on best practices, trends, and innovations in content.
• Live projects: Leading content design on live projects, working with multidisciplinary teams to create content solutions that enhance the user experience.
• Mentorship: Mentor and support junior content designers, fostering their development and growth within the team.
• Knowledge sharing: Share knowledge, best practices, and insights with the wider UCD team through workshops, presentations, and community of practice sessions.
• Methodologies: Contribute to the evolution of content design methodologies and standards within Mastek, helping to shape our approach to user-centred content.
• Stakeholder and client engagement: Work closely with clients to understand their objectives, ensuring content solutions meet both business and user needs.
• Relationship management: Manage stakeholder relationships at all levels, ensuring alignment and buy-in for content strategies and deliverables.
• Communication: Communicate complex ideas and content solutions to a variety of audiences, ensuring clarity and engagement.

Requirements

Experience

• Demonstrable experience in content design or a related discipline such as UX writing, editorial, or content strategy.
• Proven experience working in agile environments, with a strong understanding of user-centred design principles and practices.
• Demonstrated application of content design tools and methods, including user research, content audits, and information architecture.
• Experience working with GDS/NHS service standards and delivering content for public sector services is preferred.
• Experience leading content projects and managing stakeholder relationships is essential.
• Mentoring or coaching experience within content teams or UCD practices is a bonus.

Skills

• Strong writing and editorial skills, with the ability to create clear, concise, and compelling content for diverse audiences.
• Excellent understanding of content design principles, including accessibility, SEO, and user experience.
• Ability to manage complex projects, balancing multiple priorities and delivering high-quality content under pressure.
• Strong collaboration skills, with the ability to work effectively in multidisciplinary teams.
• Proficient in content design tools such as Figma, Sketch, or similar, and experience with content management systems (CMS).
• Excellent stakeholder management and communication skills, with the ability to influence and build strong relationships.

Benefits

• Competitive salary with an annual performance-related bonus.
• Training budget for professional development and growth.
• Choice of MacBook or Windows laptop with necessary software.
• Cycle to Work scheme.
• Flexible working structure (remote or hybrid options).
• Pension contributions and life insurance.
• Private healthcare.
• Opportunities to work on diverse projects across public and private sectors.