Content Designer

UK Home Office; Liverpool; Hybrid; GBP 46,000 - 51,000; Full time

Job summary

A government department is seeking a Content Designer to enhance user-centred services. The role involves shaping systems and delivering inclusive content. Candidates should possess strong skills in prototyping, content design, and evidence-based methodologies. You will be part of a vibrant community focused on improving digital experiences, with benefits including a civil service pension and flexible working options. Join us in making meaningful change in public service.

Benefits

Civil service pension with high employer contribution

In-year reward scheme

Flexible working options

25 days annual leave

Paid parental leave

Qualifications

• Experience in creating product, service or policy concepts and prototypes.
• Skilled in writing and editing content for a non-specialist audience.
• Ability to use analytics and research for content decisions.

Responsibilities

• Shape customer relationship management systems using Microsoft Dynamics.
• Participate in a user-centred design community.
• Deliver accessible, inclusive services.

Skills

Prototyping and concept creation

Content design

Evidence-based design

Accessibility and inclusion

Collaboration

Communicate, persuade and advocate

Job description

Salary: £46,062 (National) or £50,182 (Croydon) plus skills allowance of up to £5,000 pending assessment.

Location: Manchester, Sheffield, Liverpool or Croydon (hybrid with 60% office attendance)

Advert Close: 11:55 pm Wednesday 28th January 2026

Please note that this role requires Security Check (SC) clearance, which would normally need 5 years’ UK residency in the past 5 years.

We’re looking fora Content Designer who wants to make a lasting impact on how the Home Office delivers user-centred products and services. The Enablers Portfolio supports essential areas of the Home Office by creating, maintaining, and managing key technology solutions. We work closely with colleagues within and outside of Home Office Digital including Human Resources, Finance, Estates, Commercial, Security, Communications, and Science, Technology, Analysis and Research teams. Together, we enable smarter, more connected digital experiences across the Home Office.

You could be part of a team shaping the Home Office customer relationship management systems, supporting strategic initiatives using Microsoft dynamics.

Job description

We champion user-centred design and are committed to delivering accessible, inclusive services that meet the needs of everyone who uses them.

You can learn more about design and research in the Home Office on our Digital and Data blog:

• Making ethics part of the way we design products and services
• Using ‘cooperative usability testing’ with our expert users
• Establishing the Home Office User Research Ethics Board

We have a thriving user-centred design (UCD) community. If you want to work with us to ensure that our services are easier and simpler to use, apply now.

Essential skills

You will be assessed against the following skills and experience during the selection process:

• prototyping and concept creation: advising on or creating product, service or policy concepts and prototypes using sketching, design software, physical mock-ups or code
• content design: writing and editing content in line with defined processes and standards, and making complex language simple to understand for a non-specialist audience
• evidence-based design: using analytics, feedback and research to understand user needs and to inform content decisions
• accessibility and inclusion: assessing the accessibility of online content and advising teams how to fix issues so it is inclusive and accessible to all
• collaboration: participating and facilitating group work, seeking feedback on your work and giving others constructive feedback
• communicate, persuade and advocate: clearly articulating to stakeholders the benefits of taking a user-centred approach, based on evidence

The essential skills listed above are reflective of the Government Digital and Data Profession Capability Framework - Government Digital and Data Profession...

Benefits

• A civil service pension with employer contribution rates of at least 28.97%.
• In-year reward scheme for one-off or sustained exceptional personal or team achievements.
• The ability to potentially adopt flexible working options that suit your work/life balance, plus the opportunity in future to take a career break.
• 25 days annual leave on appointment, rising with service.
• Eight days public holidays, plus one additional privilege day.
• 26 weeks maternity, adoption or shared parental leave at full pay, followed by 13 weeks statutory pay and a further 13 weeks unpaid, after qualifying service.
• Maternity and adoption support leave (also known as paternity leave) of two weeks full pay, after qualifying service.
• Paid leave for fostering approval processes, support when a child is substantively placed with you plus a foster to adopt policy.
• Support for guardians and kinship carers.
• Corporate membership of ‘Employers for Carers’ providing additional information and advice for carers, plus a ‘Carer’s Passport’ to discuss workplace needs and underpin supportive conversations.
• Time off to deal with emergencies and certain other unplanned special circumstances.

Please click on apply now where you will be redirected to the full job advert and our application portal