Content Administrator

Ministry of Justice; City of Westminster; Hybrid; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Annual leave

Training opportunities

Flexible benefits

Job summary

The Ministry of Justice is seeking a Content Administrator to join the Judicial College Learning (JCL) team. Based within the Judicial Office ecosystem, you will manage content on the JCL platform, support users, and assist with project delivery and platform development.

The role blends technical work with stakeholder engagement, requiring strong IT skills, experience with LMS or CMS, and attention to detail.

Qualifications

• Experience with LMS or CMS to manage learning platforms.
• Strong IT skills including Excel and Word.
• Excellent written and verbal communication and stakeholder management.
• High level of accuracy and attention to detail.

Responsibilities

• Manage content on the JCL platform and support users.
• Assist in delivering projects and training materials.
• Help develop and improve the platform with new functionality.
• Coordinate with colleagues across the Judicial College and Digital Services.

Skills

Database management

Excel

Word

Stakeholder engagement

Attention to detail

Tools

LMS (Learning Management System)

CMS

Job description

The Judicial Office (JO) reports to, and is accountable, to the Lady Chief Justice (LCJ). It was established in 2006 to provide support to the LCJ and to the wider judiciary in upholding the rule of law and in delivering justice impartially, speedily and efficiently, following the Constitutional Reform Act 2005. In addition, we support, and are accountable to, the Senior President of Tribunals, whose responsibilities extend to Scotland and Northern Ireland. The JO is an interesting and unique place to work. Everything we do is in support of upholding the independence and impartiality of the judiciary. We work closely with HM Courts & Tribunals Service (HMCTS), the Ministry of Justice (MoJ) and others across Government as well as with the legal professions. We are an Arm's Length Body sponsored by the Ministry of Justice. This creates an interesting and complex environment in which to work where we agree our priorities with the senior judiciary and receive our funding to deliver them from the Ministry of Justice. The Judicial Office has been through a period of significant growth resulting from an expansion of our remit and responsibilities., The Judicial College is part of the Judicial Office a unique part of the Civil Service, independent from government and dedicated to supporting the judiciary and promoting and safeguarding judicial independence to maintain confidence in the rule of law. The College supports the Lady Chief Justice, Senior President of Tribunals and the Chief Coroner to fulfil their statutory responsibilities for training the judiciary in an evolving justice system. We support the judicial leadership of the College to set strategic direction and advise on the design and delivery of the training programme. We deliver around 1800 courses to around 25,000 office holders every year. We aim to be a world leader in judicial education., Working with the College Board, the Judicial College supports these senior members of the judiciary in setting the direction for training and ensuring the College has the right support in place to provide advice on the design and delivery of training, innovative digital systems to support delivery and that seminars are well organised. Our purpose is to strengthen the rule of law and improve the administration of justice through delivery of essential training for the judiciary in courts and tribunals, as well as a framework of training for magistrates. The Judicial College Learning Team plays an integral part in supporting the training programme and judicial office holder access to resources through our digital learning platform, Judicial College Learning (JCL) which is a Totara based platform. The team works closely with colleagues across the College, Digital Services and judicial stakeholders to ensure the system meets user needs, identify improvements, develop new functionality and make the best use of data held on the system. The team serves as the central coordination point for all matters related to the JCL, including content held on the platform, the governance around the system and its content, using feedback to make improvements and deal with any emerging issues relating to functionality, content and date. In addition to the management of the digital platform, the JCL team plays a key role in coordinating and management of future developments to the system to meet business and user needs and new design principles. The team lead on project management, stakeholder engagement and change management. This includes developing and delivering guidance and training to both staff and the judiciary on how to use the system where changes are made. In managing content on the system and functionality, the team oversee the design, layout and content held on the system to ensure that users have the best possible experience, and that features, and content are accessible., As a Content Administrator, you will play a key role in ensuring the smooth operation of our digital learning platform, Judicial College Learning (JCL). You will be responsible for managing content, supporting users, assisting and participating in the delivery of projects, and contributing to the ongoing development of our platform. This position offers an exciting blend of technical skills, creativity, and stakeholder management.

Level of security checks required Counter Terrorism Check (CTC)

• Assist in the implementation of new features and improvements to the JCL platform.
• Manage user accounts, permissions, and access to various learning resources.
• Monitor system performance and assist in troubleshooting technical issues.
• Maintain reports on accessibility and user engagement
• Provide first-line support to JCL users, addressing queries, resolving and escalating issues promptly.
• Assist with the development and delivery of training sessions and user guides on using the JCL platform effectively.
• Support the build and launch of the College annual training prospectus and booking system on the digital platform ensuring all content is accurate and accessible to end users.
• Contribute to and support various ad-hoc projects as they arise, ensuring project aims are achieved and timelines are met.
• Participate in stakeholder user group meetings, taking minutes and actioning follow-up tasks.
• Build and maintain effective working relationships across the Judicial College., For the application process, we will assess your statement of suitability based on the criteria listed in the "essential knowledge" section along with the behaviours. Please include at least one of the outlined behaviours in your statement of suitability.
• Assessment process at interview For the interview, we will assess you against the full set of behaviours along with criteria listed in the "essential knowledge" section. Please prepare examples for each behaviour if you are invited to interview., The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity. Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone's circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review. For nationally advertised roles: All successful candidates will be appointed to the nearest viable office nearest to their home postcode and on its respective pay scale. This will be at either a HQ building (subject to desk allocation, a Justice Collaboration Centre (JCC) or a Justice Satellite Office (JSO) - See Map. All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity). For current MoJ employees, your base location will need to be changed to the nearest viable office (to your home postcode), either at a HQ building, JCC or JSO within the National Office Network and moved its location's respective pay scale (any legacy arrangements/locations will need to be amended). Some of MoJ's terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made. MoJ candidates who are on a specialist grade, will be able to retain their grade on lateral transfer. All candidates who are currently in receipt of Mark Time / Pay Protection should ensure they are familiar with the new policy on permanent and temporary promotion which can be found on the employee intranet.
• Strong IT skills, particularly in database management, Excel, and Word.
• Ability to build effective working relationships with a range of stakeholders and work as part of a team.
• High level of accuracy and attention to detail.
• Excellent written and verbal communication skills.
• Desirable Knowledge, Experience and Skills
• Experience using management systems (Learning Management System LMS or Content Management System CMS).
• Behaviours (for Recruitment/Success Profiles): Managing a Quality Service Working Together Delivering at Pace Making Effective Decisions
• The MoJ offers a range of benefits: Annual Leave Annual leave is 25 days on appointment and will increase to 30 days after five years' service. There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis. Pension The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best. Training The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities. Networks The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees. Eligibility Staff on fixed term appointments must have been recruited through fair and open competition. Vacancies advertised "cross-government" are only open to all Civil Service employees and employees of accredited non‑departmental public bodies (NDPBs) who were appointed on merit following a fair and open competition; or were appointed to a permanent post through an exception in the Civil Service Commissioners' rules.
• Support
• A range of 'Family Friendly' policies such as opportunities to work reduced hours or job share.
• Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
• For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on www.www.GOV.UK or Childcare Choices. You can determine your eligibility at https://www.childcarechoices.gov.uk/.
• Paid paternity, adoption and maternity leave.
• Free annual sight tests for employees who use computer screens.

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