Contact Centre Team Leader (Remote)

Goodlord; City Of London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading rental platform in the UK is seeking a Team Leader to manage and support a team of referencing members. The role involves providing guidance, ensuring performance management, and fostering a positive work environment. Ideal candidates will have experience leading teams, strong leadership skills, and the ability to adapt in a collaborative setting. Competitive benefits and a focus on personal development are offered, along with a commitment to diversity and inclusion.

Benefits

Annual development fund of £1000

Bi-weekly mental health coaching

25 days holiday plus bank holidays

Generous parental leave

Qualifications

• Experience managing a team of 8 or more members.
• Ability to motivate, inspire, and support team members.
• Strong problem-solving skills and independence.

Responsibilities

• Provide direction and support to a team of 8-12.
• Identify and address blockers in team performance.
• Ensure quality assurance and continuous improvement.

Skills

Team management

Leadership

Performance management

Adaptability

Job description

📍 Based remotely with 2 days travel to our London, Sheffield or Lincoln office every month (travel and accommodation paid by us of course)

📅 Start Date - Either Tuesday 13th January or Tuesday 20th January

🏢 Candidates who reach the final stage will be invited to attend an in-person assessment day at our London office. Travel expenses will be covered. Assessment days will take place on Wednesday 10 December. (Potential for Monday 15 December, or Thursday 18 December)

Our mission:

• Two in five people in the UK rent their homes. Our mission? To provide them with the best renting experience in the world 🌎
• We started Goodlord because we wanted to make renting simple and transparent for everyone involved: the agent, the landlord, and the tenant. We knew Generation Rent would lead to more tenants, with higher digital expectations and we were confident we could provide a solution 🏠
• Like all scale‑ups it’s been a bit of a rolleraster journey, but we’re now stronger than ever, with around 3,000 letting agents using the platform, exciting and varied products and 320 Goodlordians across the group supporting the mission! 💚

The Opportunity:

• Provide clear direction, guidance, and support to a team of 8-12 Referencing members, fostering a positive and highly productive work environment.
• Take full ownership of your team's daily performance and output, proactively identifying and addressing any blockers or challenges.
• Performance management, quality assurance and continuous improvement to ensure all team members are performing as well as processes are fit for purpose.

What we need from you:

• A natural leader with a proven ability to motivate, inspire, and develop others - you must have experience of managing a team of 8+ people
• Ability to be an independent thinker who isn't afraid to challenge the status quo
• Understand the value of in-person collaboration and can be adaptable and resilient with all stakeholders.
• Em the full spectrum of leading a performance-driven team – celebrating the highs and proactively navigating the lows

What's in it for you:

• Grow with Goodlord: your development is important to us, that’s why we are Great Place to Work - certified. Have a goal in mind? Share it with us and you can use your £1000 annual development fund to support it. We guarantee you’ll learn loads and develop both personally and professionally at Goodlord too!
• Your well-being matters: bi-weekly coaching with Sanctus to provide Goodlordians with a safe place to support your mental health
• 25 days holiday (plus UK Bank holidays) plus 1 day per full holiday year up to 32 days: We believe regular breaks are essential for well-being and we encourage (some may say expect!) all Goodlordians to take full advantage of their annual leave entitlement.
• Supporting your family: we offer Goodlordians of all genders a generous 3 months of fully-paid time off to look after their new arrivals
• Our team: we’re an energetic, sociable, and talented bunch who are super passionate about what we do and determined to make a difference. We’re all in it, we learn from each other, we’re genuine and we don’t have time for politics

What’s next?

If you’re ready to help us provide the best renting experience in the world, then click apply (2-3 minutes)!

A full job spec is available on request

Goodlord wants applicants from all backgrounds and walks of life, we are an equal opportunity employer committed to creating an inclusive environment. In fact one of our core values is Bring our whole selves to work which is really important to us. If there is anything you need to participate fully in the interview process we'd like to hear about that too, please just include it in your application. Come and join us!

Please note, as we are regulated by the Financial Conduct Authority, all Goodlordians are required to pass a thorough referencing check via Experian before joining the team. We will only ask for references at the point of making an offer.

Regrettably we are not able to provide sponsorship for this role.

No agencies please - we have tried and trusted partners we would turn to should we require support.