Contact Centre Team Leader

Red Dot Search UK Limited; Ringway; On-site; GBP 32,000 - 35,000; Full time

Job summary

A leading recruitment firm is looking for a Contact Centre Team Leader to coach a team supporting a major tech brand. The role offers a salary of £32,500 - £35,000 with benefits including medical coverage, life insurance, and a supportive work culture. You will set goals, manage escalations, and support team development during transitions. Ideal candidates are experienced in people management and have strong analytical and problem-solving skills.

Benefits

BUPA Medical & Dental

Life cover

Income protection

Pension

Wellbeing-focused culture

Clear internal development routes

Qualifications

• Proven leadership capabilities in a team setting.
• Ability to coach and develop team members effectively.
• Strong ability to analyze performance data.

Responsibilities

• Coach and develop a contact centre team.
• Set and help advisors achieve performance goals.
• Manage escalations and identify performance trends.
• Translate insights into actionable steps.
• Support the operation through transitions.

Skills

People leadership experience

Strong coaching and performance management skills

Confident problem solver with an analytical approach

Enjoy developing others and raising capability in the team

Job description

Job Description

Contact Centre Team Leader £32,500 - £35,000 Full-time

If you enjoy leading people, driving performance, and helping a team grow through change, this role is worth a look. You'll guide a group of advisors supporting a major tech brand, with plenty of scope to develop your own leadership skills too.

What you’ll be doing

• Coaching and developing a contact centre team
• Setting goals and helping your advisors hit them
• Managing escalations and spotting performance trends
• Turning insights into clear actions
• Supporting the operation through a period of transition

What you need

• People leadership experience
• Strong coaching and performance management skills
• Confident problem solver with an analytical approach
• Enjoy developing others and raising capability in the team

The offer

• £32,500 - £35,000
• BUPA Medical & Dental, life cover, income protection, pension
• Wellbeing-focused, inclusive culture
• Clear internal development routes

How to apply

Send your CV and we will be in touch to talk through the role.

Apply now