Contact Centre Sales Manager

The People Pod; Lancashire; On-site; GBP 60,000 - 80,000; Full time

Job summary

A dynamic recruitment firm in the UK is seeking a Contact Centre Sales Manager to lead their inbound, retention, and business development operations. The ideal candidate will have a strong sales management background and the ability to drive performance, coach teams, and deliver commercial results. This role offers a competitive salary, car allowance, and career advancement opportunities.

Benefits

Car Allowance

Bonus

End-of-Year Incentives

Career development opportunities

Qualifications

• Proven track record in sales management.
• Experience in contact centre or B2B/B2C sales.
• Ability to inspire high-performance teams.

Responsibilities

• Lead and motivate a blended sales team.
• Drive daily sales activity and conversion.
• Coach Team Leaders to improve sales behaviors.

Skills

Sales management

Leadership

Data analysis

Customer retention

Communication

Tools

CRM

MI dashboards

Job description

Up to £62,000 + Car Allowance + Bonus | Monday-Friday | Career Progression

Are you a proven Contact Centre Sales Manager who thrives in a fast-paced, target-driven sales environment?
Do you bring energy, discipline, and commercial intelligence to your team?
If you can lead from the front, inspire performance, and drive revenue growth - this is the opportunity you've been looking for.

We're hiring a Contact Centre Sales Manager to lead a high-performing inbound, retention and business development operation. This is a key leadership role where you'll shape culture, coach the team, and deliver strong commercial results.

What You'll Be Doing

Lead and motivate a blended sales team across inbound, retention, outbound and BD

Drive sales performance, daily activity, conversion, pipeline quality and customer retention

Coach and develop Team Leaders and Advisors to improve sales behaviours and confidence

Maximise every contact through effective cross-sell, up sell and sales-through-service techniques

Build strong relationships internally and externally to drive commercial outcomes

Analyse data, trends and variances to identify growth opportunities and risks

Use CRM, MI dashboards and reporting tools to manage pipeline, churn, and forecasting

Support the MD with sales strategy, planning, and continuous improvement initiatives

Reduce churn, increase share of wallet, and strengthen long-term customer relationships

Ensure team targets, KPIs, SLAs and quality measures are consistently achieved

About You

You may currently be a Sales Manager, Team Manager, Contact Centre Manager, BDM Manager, Retention Manager or similar - but what matters most is your commercial edge and ability to deliver results.

We're looking for someone who is:

A confident, energetic, hands‑on leader with a track record in sales management

Experienced in contact centre, B2B or B2C sales (inbound/outbound/retention/BD)

Able to inspire high performance and hold teams accountable

Commercially sharp - comfortable with data, forecasting, pipelines and CRM

A strong communicator and relationship builder

Proactive, resilient and able to react quickly to opportunities and market shifts

Skilled at coaching teams to sell technical products, services and solutions

Analytical, target-driven, and highly organised

What's In It for You?

Car Allowance + Bonus + End-of-Year Incentives

Excellent career development in a growing business

Leadership role with real influence and visibility