Contact Centre Resource Planning & Scheduling Analyst

Longreach Recruitment; Etwall CP; On-site; GBP 34,000 - 36,000; Full time

Job summary

Longreach Recruitment in Derbyshire is seeking a Resource Planning & Scheduling Analyst for a full-time onsite role (Mon-Fri). You will optimise staffing, maintain resource plans and influence service levels in a busy contact centre environment.

The ideal candidate has hands-on experience with a WFM tool, strong scheduling discipline and a proactive approach to protect operational performance. Salary £34,000–£36,000 plus package.

Qualifications

• Hands-on experience with a WFM tool.

Responsibilities

• Optimise staffing schedules to meet service levels in a contact centre.
• Maintain accurate and proactive resource plans to support operations.

Job description

Job Description

Resource Planning & Scheduling Analyst

Derbyshire| Full time Onsite (Mon Fri)

£34,000£36,000 + Package

Are you an experienced contact centre Resource Planner or Scheduler with hands on experience using a WFM tool and the ability to influence and protect operational performance and Service Levels by proactively optimising schedules, adjusting staffing profiles and maintaining effective resource plans...

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