Contact Centre Resource Planning & Forecasting Manager in Cardiff

Longreach Recruitment; Cardiff; On-site; GBP 60,000 - 80,000; Full time

Job summary

A recruitment agency is seeking a skilled Resource Planning & Forecasting Manager in Cardiff, Wales. The ideal candidate will have a robust background in contact centre operations, with proven skills in team leadership and analytical thinking. This leadership role involves overseeing mid-term planning for a dynamic multi-site contact centre operation. Key responsibilities include managing resources and developing effective forecasting processes to enhance overall operational efficiency.

Qualifications

• Proven experience in a contact centre environment with a focus on resource planning.
• Demonstrated ability to lead and develop teams.
• Strong understanding of forecasting methods.

Responsibilities

• Lead mid-term planning for a multi-site contact centre operation.
• Manage resource allocation across contact centre and back-office functions.
• Ensure effective forecasting processes are in place.

Skills

Strong analytical abilities

Team leadership experience

Comprehensive contact centre Planning expertise

Job description

Longreach Recruitment are hiring a Contact Centre experienced Resource Planning & Forecasting Manager to lead mid-term planning (0-3 months) for a multi-site, multi-channel operation of approximately 2,500 FTE across contact centre and back-office functions.

This leadership position requires strong analytical abilities, comprehensive contact centre Planning expertise, and team leadership experience click apply for full job details