Contact Centre Personal Cruise Outbound Advisors

Carnival; Southampton; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading holiday company is seeking a Personal Cruise Advisor in Southampton. In this role, you'll deliver exceptional customer service, maximize bookings, and support guests throughout their cruise experience. The ideal candidate has strong communication skills and a professional attitude. This position offers 40 hours of work per week with shift requirements, providing employee discounts and extensive development opportunities.

Benefits

Employee Discounted Cruising

Recognition scheme with prizes

Extensive learning and development opportunities

Company paid Health Cash Plan

Minimum 25 days leave

Qualifications

• Desire to go the extra mile for our guests.
• Professionalism and courteous conduct.
• Positive attitude and team collaboration.
• Motivation and drive to reach goals.

Responsibilities

• Develop and manage relationships with assigned guests.
• Achieve guest and revenue targets by securing bookings.
• Convert guests by upselling holiday products.
• Provide support and resolve booking queries.

Skills

Effective communication skills

Exceptional customer service skills

Problem solving

Sales conversation techniques

Job description

Overview

No one knows cruising like Carnival UK. We deliver holiday happiness for millions of people each year and that’s a responsibility we take seriously. We’re part of Carnival Corporation, the world’s largest holiday company and a business to truly believe in. Our 24/7 operation is propelled by the vast variety of roles under our roof, and anchored by our nautical knowledge that spans the globe.

Key Responsibilities

• Develop and manage relationships with assigned guests through excellent customer service and rapport building.
• Work to achieve guest and revenue targets by proactively securing bookings from leads across the business with limited supervision.
• Convert guests to book, recognising opportunities on every contact to maximise the guest’s cruise experience through upselling, the purchase of cruise holiday products and ancillaries.
• Act as the guest’s one point of contact throughout the pre‑cruise journey, providing support with existing booking queries and amendments, and confidently owning and resolving any issues to generate repeat business.

Requirements

• Effective communication skills and the desire to go the extra mile for our guests.
• Use product knowledge and sales conversation techniques to meet sales targets.
• Exceptional customer service skills.
• Be a problem solver.

Ideal Candidate

• Professionalism – ready for work, courteous to colleagues and protective of customer information.
• Positive attitude.
• Team collaboration.
• Motivation and drive to reach personal and team goals.

Personal Cruise Advisor

Start dates: Monday 26th January 2026

Training: first 8 weeks will be with our training team; Monday to Friday 9:00 to 18:00

Average working hours are 40 per week. You will be required to work shifts on a rostered basis within the opening hours of the Contact Centre (CCO) Monday to Friday 08:30 to 20:15, Saturday 08:30 to 18:15 and Sunday 10:00 - 17:15, inclusive of weekends and evenings.

You will be required to work 2 Saturdays in 4 and 1 Sunday in 4. Your shifts will be exclusive of breaks for lunch. Your exact shifts, rotations and breaks will be subject to local arrangements with the CCO Resource Planning team.

Benefits

• Employee Discounted Cruising plus Friends and Family offers
• Recognition scheme with prizes and awards
• Regular office events including live entertainment, lifestyle events and charity partner fundraisers
• Extensive learning and development opportunities
• Employee‑led networks
• Company paid Health Cash Plan and health assessment
• Discounted retail and leisure via discounts portal
• Minimum 25 days leave, bank holiday allowance and holiday trading scheme

Take the Next Step

Our Hiring teams value giving candidates a great experience. If we receive a high volume of applications that will compromise our ability to offer the service we like to provide, the role could be paused or closed early. We therefore encourage you to apply early to avoid disappointment.