Contact Centre Coach

Michael Page (UK); Bristol; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading recruitment agency is seeking a Contact Centre Coach in Bristol. The role involves coaching and mentoring customer service representatives to enhance their performance and efficiency. Key responsibilities include developing training sessions and monitoring key performance indicators. Ideal candidates will have customer service experience and excellent communication skills. A competitive salary of £30,000 plus a 30% bonus is offered with opportunities for professional growth.

Benefits

Competitive salary

Up to 30% bonus

Opportunities for professional growth

Qualifications

• Previous experience in a coaching or Team Leader role within a customer service environment.
• Strong knowledge of customer service processes and best practices.
• Ability to analyse performance metrics and identify improvement opportunities.

Responsibilities

• Provide tailored coaching and mentoring to customer service representatives.
• Conduct regular one-to-one sessions to identify strengths and areas for development.
• Monitor key performance indicators and implement strategies to meet targets.
• Develop and deliver training sessions to enhance team skills.

Skills

Coaching/mentoring experience

Customer service knowledge

Excellent communication skills

Analytical skills

Problem-solving skills

Job description

Overview

Role: Contact Centre Coach. Location: Bristol. This is a permanent opportunity within a customer service department of a leading well know business. The company is committed to delivering high-quality service and operational efficiency.

Job Description

• Provide tailored coaching and mentoring to customer service representatives to improve performance and efficiency.
• Conduct regular one-to-one sessions to identify strengths and areas for development.
• Monitor key performance indicators and implement strategies to meet targets.
• Develop and deliver training sessions to enhance team skills and knowledge.
• Collaborate with team leaders to ensure alignment with company goals and standards.
• Document coaching plans and maintain accurate records of progress.
• Stay updated with industry trends to incorporate best practices into coaching methods.
• Support the implementation of new processes and tools to improve customer service.

The Successful Applicant

• Previous experience in a coaching / mentoring / Team Leader role within a customer service environment.
• Strong knowledge of customer service processes and best practices.
• Excellent communication and interpersonal skills.
• The ability to analyse performance metrics and identify improvement opportunities.
• A proactive approach to problem-solving and team development.
• Familiarity with the industrial/manufacturing sector is advantageous.

What's on Offer

• Competitive salary of £30,000 plus up to 30% bonus
• Permanent position based in Bristol.
• Opportunities for professional growth and development within the business
• Supportive company culture focused on employee success.

This is an excellent opportunity for a motivated individual to make a significant impact. If you are ready to take the next step in your career, we encourage you to apply!