Contact Centre Claims Advisor

Michael Page Legal; York and North Yorkshire; On-site; GBP 26,000; Full time

Job summary

A leading insurance firm is seeking a Contact Centre Claims Advisor in York. The role involves handling customer inquiries related to insurance, providing guidance and support during the claims process. Candidates should have prior customer service experience, strong problem-solving skills, and the ability to work in a fast-paced environment. The company offers a salary of £26,000, full training, progression opportunities, and various benefits including free gym access and generous holiday allowance.

Benefits

Full training provided

Excellent progression opportunities

Free parking

Free gym on site

Generous holiday allowance

Regular incentives

Qualifications

• Previous experience in customer service, preferably from retail or hospitality.
• Strong communication and telephone skills.
• Ability to handle pressure in fast-paced environments.

Responsibilities

• Handle customer inquiries regarding insurance claims.
• Support customers with guidance during the claims process.
• Resolve queries efficiently using problem-solving skills.

Skills

Customer service experience

Excellent communication skills

Problem-solving skills

Confident telephone manner

Ability to work under pressure

Team player

Job description

Are you experienced within customer services and looking for that next step in your career?

Do you currently work in retail or hospitality and looking to transfer those skills with a business that will provide full training?

Would you like to join a business that will invest in you from day one and offer an excellent career path?

Then this could be the role for you we are currently looking for Contact Centre Claims Advisors in York!

Description

As a Contact Centre Claims Advisor you will be working with customers to handle their enquiries in relation to their insurance services.

You will be handling a high volume of inbound and outbound calls supporting customers who to make a claim on their policy providing guidance and support and ensuring the highest level of customer experience at all times.

The role will be dealing with a wide range of queries you will be using your excellent problem solving skills to come to a quick resolution for the customer.

Profile

• Previous customer service experience this could be from a range of backgrounds such as retail and hospitality
• Excellent communication skills and a confident telephone manner
• Able to work under pressure in a fast paced environment
• Good problem solving skills
• Passionate about helping and supporting customers
• An excellent team player

Job Offer

• Salary of £26000
• Reputable business within the insurance sector
• Full training provided
• Excellent progression and development opportunities
• Central location in York
• Free parking
• Monday to Friday 9am-5pm
• Part time and full time hours are available
• Excellent benefits
• Free gym on site
• Generous holiday allowance
• Option to buy and sell holidays
• Regular incentives
• Great team and culture
• Immediate interview