Contact Centre Claims Advisor

Michael Page (UK); Greater London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A reputable not-for-profit organization is seeking a Contact Centre Claims Advisor in York. You will support customers with their inquiries related to health care services, ensuring a seamless experience throughout the claims process. The ideal candidate should have customer service experience, strong communication skills, and a passion for helping others. The position provides full training, excellent progression opportunities, and attractive benefits such as a salary of £26,000+, free gym access, and a generous holiday allowance.

Benefits

Free gym on site

Generous holiday allowance

Free parking

Excellent progression opportunities

Regular incentives

Qualifications

• Previous customer service experience from various backgrounds.
• Excellent telephone manner and strong communication skills.
• Passionate about helping and supporting customers.

Responsibilities

• Support customers with enquiries regarding health care services.
• Process claims for customers from start to finish.
• Provide the highest level of care and support.

Skills

Customer service experience

Excellent telephone manner

Strong communication skills

Problem-solving abilities

Team player

Job description

Overview

A new exciting Permanent Contact Centre Claims Advisor position in York. To work for a reputable not-for-profit business.

About Our Client

Michael Page have partnered with a reputable not-for-profit business in York. The organisation are looking for a Contact Centre Claims Advisor to join the department on a permanent basis. This would be an excellent opportunity for someone experienced within a customer services environment or if you would like to join a business that would provide the best training and induction programme. Immediate interview available, please apply now.

Job Description

As a Contact Centre Claims Advisor you will be supporting customers with a range of enquiries in relation to the health care services the business offers. The role will be corresponding with customers mainly over the telephone ensuring each query is dealt with, providing the highest level of care and support. You will also be processing claims for the customer and handling the transaction from start to finish, making sure a seamless experience is provided.

The Successful Applicant

• Previous customer service experience this could be from a range of backgrounds such as retail and hospitality
• Excellent telephone manner and strong communication skills
• Passionate about helping and supporting customers providing the best solution for them
• A high level of empathy and understanding
• An excellent problem solver
• A good team player

Whats on Offer

• Salary of £26,000+
• Reputable business within the not-for-profit sector
• Full training provided
• Excellent progression and development opportunities
• Central location in York
• Free parking
• Monday to Friday 9am-5pm
• Part-time hours are availableExcellent benefits
• Free gym on site
• Generous holiday allowance
• Option to buy and sell holidays
• Regular incentives
• Great team and culture
• Immediate interview